Kazakhstan Hotel

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早餐給我吃吐了！ 以前也去過歐洲，也吃那些東西！但是不知道為什麼，吃吃飯一下子覺得不舒服！回到房間就吐了！ 服務也很一般，東西丟了，根本不愛給找，防曬口罩在辦理入住的時候掉在了前台，因為衹帶了這一個，所以問了一下，結果前台問都沒問，就説沒看見！後來我去旁邊的商場買也沒買到！口罩便宜，沒事！ 但後來我的防曬服太滑了導致我錢包也丟了～裏面錢不多，但證件很重要！早上9點左右拜託司機幫忙打的電話詢問，被告知沒有，後來我讓攜程介入！攜程聯繫了三遍，下午3點才給攜程回覆信息説找到了！我當時都準備報警調監控了！！！！！ 這裏丟東西，他們覺得不重要的，根本不給你找！！！！！！！再豪華的酒店有什麼用！！！！直接搬到中國人開的酒店，吃得好睡得香！ 窗簾半夜莫名其妙的掉下來，一看用的掛鈎是軟塑料的！廁所的洗手枱搖搖欲墜，這是接待過蘇聯各領導的五星酒店？？？？ 唯一OK的就是床品和位置！其他真的不要誇了！

Понравилось всё! Хорошее месторасположение. Отличный вид из окна. В холле гостиницы очень красиво! Шикарный завтрак. Кровати удобные. Вежливый персонал.

Очень крутое расположение. Достойные завтраки. Приветливый и отзывчивый персонал. Мы жили на 26 этаже. Ремонт в номерах свежий. Вполне достойная гостиница.

房間很安靜，而且在市中心，生活很方便

I stayed at this hotel, and without exaggeration, it was the worst hotel experience I’ve ever had. The bathroom had a serious leak — water was coming out from beneath the bathtub and flooding not only the bathroom but even part of the room. I reported the issue to the front desk, and a maintenance worker was sent. He removed the bathtub and turned on the water for less than 30 seconds before concluding that there was no problem, blaming it on how I used the shower. There was no proper inspection, no repair, and not even the courtesy of an apology. To make matters worse, the door lock was broken. When I reported this, I was simply told, “It’s fine, the door auto-locks.” But it clearly wasn’t functioning properly, and I had to use my own portable safety lock to feel safe in the room. One of the window panes was also cracked. For a hotel that is supposed to be among the most well-known in Kazakhstan, I was shocked by the lack of basic maintenance and responsibility. The technician who came only spoke Kazakh, and although I’m a foreigner, I made an effort to speak Russian — yet we still couldn’t communicate. Why wasn’t any staff member present to help translate or assist? No one offered to change my room. No one showed any sense of responsibility. I paid a fair amount of money for this stay, but the service was completely unprofessional. I would strongly advise solo travelers — or anyone who values safety and basic accountability — to avoid this hotel. I truly regret choosing it, and this experience left me with a very negative impression of my trip.