Guest User
July 6, 2025
I stayed at the venosa hotel in turkey, on arrival the air con and mini fridge in our room was broken, when they sent someone to fix it, he didn’t understand what we were saying and had to get his phone out to translate, we soon realised the language barrier was a problem with the restaurant and bar staff, also the staff were miserable, a smile costs nothing, unlike a room at the venosa hotel. The communication didn’t seem to be a problem with the hotel staff who were trying to sell you something like spa packages and professional photographs (unbelievably). The entertainment staff were great and the entertainment at night was enjoyable. The food was poor. Our tui rep sold us a boat trip that sounded lovely and very family oriented however the boat was a rickety old boat that wasn’t very clean, and the extra cost for drinks, ice creams etc were very expensive. The amount of young rude Bulgarians on the boat was like an 18-30’s booze cruise, there was another English couple from the same hotel who felt the same as we did. We went to complain to the tui rep the day after and she offered us a late check out but later that day she informed us by sliding a note under the door that now we weren’t entitled to have the late checkout as the hotel was fully booked. Disappointed to say the least. There were good and bad points to the holiday but the bad points definitely outweigh the good.