Cygnett Lite

A bit of a weird stay. We were quite excited for a more comfortable hotel experience, but we were overall a bit disappointed by the upkeep of the hotel. The WiFi wasn't working when we arrived and had to be fixed. Hot water was not reliable. At one point the manager asked me if I wanted a bucket to be taken up to our room for a bath. Staff were friendly, but did not always answer the phone when we rang to reception with issues. However, they were able to get us an extra duvet and pillows when we requested. The pool was cloudy and had a pile of rubble next to it. The room was overall okay. The bath had a tilt to the left, and the sealant was coming away. One of the plug sockets had burns around it. The blinds were damaged. Bed was comfortable and clean. What could have been a very pleasant stay was spoiled by lots of small things which added up to a bit of a disappointment.

Property is good. Rooms were neat and food was good, service was also nice. The only let down is their banquet hall which is creating severe problems for people staying in rooms. They are playing music in extreme volume which is really pathetic for someone who is in room. We complained too many time but no one did anything. This is the only reason I am giving star. Also, rats are there inside the room on the AC vent area