Courtyard Buffalo Amherst/University

The hotel was clean and comfortable, and under normal circumstances I would have left a positive review. Unfortunately, my experience was ruined by an unacceptable incident — the night audit manager was caught on my vehicles security cameras keying my vehicle during my stay. Management reviewed the footage, confirmed what happened, and apologized. They offered me 5,000 Bonvoy points as compensation, but I don’t feel that comes close to making up for the lack of security or the violation of trust. A guest’s property should be safe on hotel grounds — especially from hotel staff. I cannot recommend this property until serious steps are taken to ensure this never happens again.

We were given an executive suite....it was a mess. Stains on every cushion, chipped coffee table, broken lamps, chipped glass vase, towels like sandpaper and a large tv that would not work. We had just ridden 9 hours to get there and it was late... we stayed in the room one night. We were told we would be "comped" for the room. We never were. The second room was an improvement. Nothing broken or stained. The hotel is undergoing renovations. It might be better afterwards. The evening staff was anything but friendly

Beds are high. Stay was good - beds are very high. Husband was unable to get up onto bed without assistance. The staff did purchase a small step stool for our stay which helped. They informed us upon leaving that they had ordered medical type step stools for others who may have problems.

Dining staff was warm and welcoming each morning!

Can’t believe this is a “by Marriot”, old, dated, bad furniture, uncomfortable bedding, the shower was leaking and getting the whole bathroom wet, I could go on, but you can paint the picture.

It was a great stop as we waited for hospital admission to Millard Fillmore suburban close by. Perfect comfort and large screen tv with a couch. The cafe downstairs had great fresh food and friendly service … we didn’t need to go elsewhere and just relaxed. Will be back for sure!