Hotel City Castle

बहुत बुरा अनुभव * स्टाफ बिल्कुल भी सहयोगात्मक नहीं है * डीलक्स कमरा सस्ते लॉज में मिलने वाले सामान्य कमरे से भी खराब था। 1. कमरा साफ़ नहीं था 2. बाथरूम साफ़ नहीं था 3. नल बहुत गंदा और हिल रहा था, ठीक नहीं था 4. तकिये का कवर फटा हुआ. 5. बिस्तर की चादर गंदी 6. दरवाज़े का ताला काम नहीं कर रहा था 7. बाल्टी और मग बहुत गंदे 8. पानी का फ्लास्क टूटा हुआ और अशुद्ध था। 9. तौलिए सबसे गंदे थे.

No facility provided as per details mentioned while booking of room

Was given a dirty room with a dead phone which looked unused for 2 years. And only after complaining was told that it's a temporary room. No assistance provided for going to the room either. After heated argument was given a room which was cleaned in front of me. Still it had dirt underneath the bed spread which I found at night. It was a nightmare to sleep at such a dirty place after COVID. Bathroom was looking 10 years old with brown marks and uncleaned since ages. Basin tap was not working. Tap near commode was broken. Had to use mug to take water. By no way is this a 3 star hotel. Service is too poor. There are better hygienic hotels post Covid or guest houses available at the same rate or less. Managers are rude to talk hence you will avoid them after argument so that you don't spoil your holidays. I would rather stay in hygienic no star hotel than in unhygienic 3 star hotel because for me health is more important.