مستخدم نزيل
12 يوليو 2025
The room I stayed in was much better than what the picture shows and there was curtains for each tenant to ensure privacy. But when I came the next day preparing to book another night, the guy at the reception told me he couldn't book it for me and that he was working for another company and simply handing the check-in stuffs. And then later he told me he could book somehow by logging in someone else's account. It was around midnight and he told me check-in was only possible before midnight which was just a few minutes away. But the price was like double what it was on ctrip and I started to give a second thought on whether I should book it. Then this security guy came and you guys should really give him a raise for doing his job, though somehow harshly. I was just sitting in the lobby for like two minutes trying to book online since it was much cheaper when this mexican-looking security guy came and said the sitting area was exclusive for guests. I was like ok, but I am trying to book online. He said I had to book through them now, not online. He was right in sticking with the rules but so cruel in just sticking to the rules and putting people in a dilemma. I am not even angry with this guy and it was less surprise for me that he should speak in such a tone as if saying "not welcome" ,since he is clearly mexican or arabic looking and I've met these people behaving in the exact same unfriendly and nonchalant way. White people would put on a smile whether it's fake or not. Black people would just make no sense and act crazily. Not even surprised when stereotypes occur in reality during my trip.
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