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The staff are manipulative and will lie on your behalf with zero regard for their own accountability. They do not care for you as a guest or patron because Medicaid. They will intimidate you with their size and eye you in a way that causes you discomfort for staying on their property. They treat you less than a member of Marriott.

Lavinia and Cora are the best attendants that I have ever met. Their personalities are amazing. I strongly feel that they should be involved in training other attendants. Please offer them a bonus and also make sure to retain them as it would be a great loss to loose them.

We enjoyed our stay at the University Lake location. The complimentary breakfast had a nice variety of offerings which included your typical cereal, fruit, etc. Additionally they had breakfast sandwiches, quiche, and a nice selection of oatmeal toppings. Our teenagers' favorite was the mini scones that were available the first day and we drizzled them with the available fruit syrup. Yummy! Our room had a microwave, frig, and plenty of room. The toilet area was separate from the shower room which is always nice with a family getting ready for the day. Everything was really clean and seemed to be recently updated. The room had mountain views and there was an outdoor gas fireplace. The trail around University Lake is considered a dog park so be prepared for irresponsible pet owners (no fault of the hotels). The pool area was clean and in good repair. The hottub was the perfect temperature. My only very minor complaint is that there wasn't flavored coffee syrup :)

I don't like when hotel rents a room to a person (local) and they bring the whole family and friends for a birthday party and occupy the whole pool and lobby area. It becomes a common thing for hotels with the pools in Anchorage

The staff was wonderful communication about the pool and jacuzzi was fantastic although found a mug root beer soda bottle behind the bed frame and popcorn above the microwave. Enjoyed the fact that the body wash, shampoo, and conditioner was above any where I’ve stayed at.

Guest service was superb! The complimentary breakfast was really nice and hotel was clean and updated! Pool are was wonderful and loved the hours for pool!