Homewood Suites by Hilton Boston/Andover

房間配置合理，服務一般，WiFi需要註冊，操作不方便！早餐soso

After a long day of driving, we pulled up to the run-down hotel (horribly maintained on the outside). I used our digital key and was unable to get in though the side door. We called the front desk about this later, and they said they knew about it. It would have been nice if there was a sign or anything indicating that digital keys wouldn't work on that door as we stood there and tried for several minutes before lugging all of our stuff around the corner. Upon entering our room, we were treated with a 78 degree room as the AC and fans were all turned OFF. It was hot and humid in there and we started sweating immediately. We were also on the ground floor and the windows were not locked and had a small opening. I'm glad we noticed this as it didn't seem like a nice neighborhood. Having a guest room where anybody could walk by and get in through the window is a huge safety concern for our family. There were also a couple of flies in the room the entire stay due to them getting in through the windows before I closed them. There was a access panel open in the closet which looked like it would let all sorts of mice/rats in. The bathroom was absolutely disgusting. Even the thermostat on the wall was filthy. The silverware was dirty and rusted, the stovetop was dirty. Luckily, there was that "Hilton Clean" sticker on the bathroom mirror. I emailed the hotel and received a simple reply of “we’ll take this under consideration”. When the management gives up, it’s no wonder why the hotel is in the state it’s in.

The room felt like an apartment. I loved it. Beautiful and clean...