إيفن هوتل آن أربور إس - يونيفيرسيتي أريا باي آيتش جي

I made a reservation for 3 days including breakfast, but the breakfast was paid extra and checked out normally, but the deposit has not been refunded even after 10 days. The front managers are not friendly and they don't work meticulously. The pool doesn't have windows, smells bad of disinfectant, and the restaurant manager isn't friendly either.

호텔은 정말 좋았습니다 . 근데 트립닷컴에 따지고 싶네요.. 홀리데이 인 익스프레스 호텔이 아니라 이븐호텔앤아버입니다. 영문호텔명도 주소도 이븐엔아버라고 되어있는데 왜 수정하지 않으셨는지요.. 호텔 찾는데 한참 해맸습니다. 꼭 확인하시고 수정하세요 . 일단 호텔은 다 새거같아서 진짜 좋았어요. 서비스도 좋았구요.

性價比不是很高，早飯要點餐的，其實量很少，還需要給小費的，這點要注意，其他還是比較乾淨舒適的

Going to an event in the area, I decided to stay local. I checked and asked for a room in a quiet, vacant area of the hotel. I was given a room across from the elevator. Not what I would consider a 'quiet' spot. The facility has a pool and hot tub. The area was clean and well prepared for visitors. Unfortunately, the performance of the hot tub was poor. No bubbles or excelerated water movement. Nothing!!! The room was well appointed with motivational and relaxing comments. Upon check out, the team member gave me the wrong bill. I was fortunate that a senior team member was there to rectify the situation. Customer service here is....challenging.

Very nice stay. Great room, bed, etc. work out gear in the room, restaurant in house. One hundred characters One hundred characters One hundred characters One hundred characters

The hotel was not cleaned well- both the common areas and the rooms and it smelled musty and like mold. Do not stay here. I was optimistic when we pulled in. The lobby had lots of sort of cute accents like sayings written on the walls and flavored waters. The rooms seemed ok and had just been cleaned (weirdly at 4 pm). I had terrible allergies through the night because there appears to be mold in the wall (not central) ac unit. It also made the room smell weird. The refrigerator was broken. The room was not cleaned on Saturday until we returned and requested it. And even then the room was barely cleaned. No top sheets. No duvets. Just bare comforters. I slept fully clothed. The issue seems to be that this hotel is not staffed properly - we only saw 2 cleaning staff who had responsibility for the whole hotel which includes a pool a fitness center and a restaurant. Everybody at the front desk except for paul who was lovely had been hired this week. Nobody could help with anything. When I asked about the cleaning on Saturday I received a series of Ai generated texts from the general manager who seemed to want to help but really didn’t. Just give the impression that he did. If this hotel were to close this week I would not be surprised. That is the sense that it gives. Just barely hanging on and doing the bare minimum for guests. If you come to Ann Arbor stay at the Hyatt place across the street. It is everything that this hotel is not - spotlessly clean and well run. Less ditties on the walls but everything that you need a hotel to be - a nice place to spend the night and get a good night sleep with no dust and dirt and mold and general sense of abandonment. I give the Eden an F