باستيون هوتل أبيلدورن هيت لو

Room condition is satisfactory. Breakfast is satisfactory.

4th time of staying in this hotel and maybe the last. To start with the good: food good. To continue with the not so good: Room (a junior suite) was large but had a very soft mattress and only 2 very soft pillows for the 2 of us. It was generally clean but one of the bekers in the bathroom had lipstick on it. The bad: I think 90% of the staff were temps / students. On arrival the guy behind the reception desk clearly didn't have a clue about how to communicate with guests, not felt welcome at all. During our stay we saw 2 guests at the reception complaining about their rooms. We decided to eat in the restaurant and the food was good. The service was terrible. We assume this was because they had temp staff who did not have a clue what they were doing (no training?) I was served a bottle of beer with a small water glass, when I asked for a proper glass the server brought me a tumbler. After the food was served we had to ask for cutelry. I asked at reception for extra towel and was told that they would br brought to thr room that evening. The towels hadn't arrived by the time we checked out at about 11 the next morning. Ordering a tap beer at the bar in the evening was a marathon. My first choice was unavailable because there was only foam in the tap. It took 7-8 minutes to pay because the bar staff didn't know how to work the POS system. I understand why we wern't asked if we had enjoyed our stay when we checked out.

Staff were wonderful. I enjoyed the meals and drinks. Breakfast was nice. Lovely view from the dinning room. The only problem was the stone driveway. It was a little difficult to wheel a suitcase or someone with a wheelchair to the front doors..