WoodSpring Suites Raleigh Apex

設施 衞生好

Overbooked hotel left out in the cold Booked room on site with hotel overbooked and no place to stay very unsafe staff did not even apologize

THEY KEEP STEALING MY MONEY This place was horrible as soon as we walked in! Everything looked dirty and outdated. We immediately went back to the front to cancel the stay and the receptionist told me that they “don’t do refunds” and that “no further action is required on my end and I should receive my money back in a couple of days”. That never happened so I disputed the charge. Two months later, they reversed my dispute a day before my college graduation! I tried calling several times and no one is picking up! They WILL be dealt with!

Good

I needed some help at around 10pm, I reached out to the front desk. Though there was staff at the front desk they kept mentioning they are closed and I should come back the next morning. The hotel floor (inside the room and corridor) was extremely dirty.

The hotel room is very dirty and the furniture are too