Pilot Beach Resort

Everythink perfect! Bad, room, independents in own flat. People very Freundly, everything very cleen, food fantastic, a lot of Space, beautiful flowers and greek stones. People working There are happy from they work. I love this place ♥️♥️

We have just returned from our family holiday in Crete, at Pilot Beach Resort and we have to be honest that we left feeling disappointed with the stay. Expectations are set at the point whereby a hotel and holiday provider give the star rating of a hotel, with Pilot Beach themselves and TUI giving this resort 5*, which sadly it certainly isn't. I have learnt from experience that in many countries you have to take a star rating with a pinch of salt but I would say that our stay resembled a 3 star hotel, certainly not 5 star, and barely getting towards 4 star. The main reason for this is the service level we experienced, specifically the restaurants and bar areas. The majority of the staff in these areas seem overworked, disorganised, unhappy and disinterested, possibly down to lack of staff? The restaurant experience, especially the main buffet felt more like a cafeteria, with no atmosphere and often far too busy. It was difficult to find a table, and often when you did it needed emptying or relaying, then the wait for anyone to realise that you had sat down to take a drinks order varied to the point that we had eaten our mains by the time drinks arrived at one visit. This must be improved, it is certainly no more than 3 star service levels as we experienced it. No pool service for drinks was disappointing for a 5* hotel, even moreso when you had to walk to the bar, which wasn't that close depending on where you were sat, to then often wait a while both to be served and for the drinks to eventually be made, again mainly down to lack of staff in my opinion. The drinks offering on all inclusive was not as extensive as I have experienced elsewhere, specifically in terms of cocktails, with all but 5 from memory being an additional charge. I would also read the summary of the restaurants very carefully before booking as we were led to believe that there were various options including 2 A La Carte restaurants and a couple of other options, "the hotel boasts 4 restaurants", however it transpires that there is basically 3 versions of the same buffet, and an A La Carte restaurant that wasn't open in May (not advised until after we had booked). Main Buffet, aka the Cafeteria, Gialos which is just the same buffet fare as the main restaurant but in another part of the hotel, which you have to book to get a table and Ariadni, aka Lunch Buffet, which again is more of the same buffet style fare, with an Italian corner featuring "Pizza, Pasta and Homemade Gelato", which in reality is a kids corner with one or 2 pizza options, a kids Bolognese and carbonara and tubs of ice cream in a freezer. I feel it was just all very mis advertised and the quality and flavour of the food all very average, albeit with a large amount to choose from. The rooms were very much "OK", again just nothing special and fairly average, not at all 5*. They were not overly clean and we had issues with ants. One day the housekeeping staff took all of our towels and didn't replace th

Beautiful and clean hotel complex with great and nice service and good entertainment program. Lydia from the reception made the Check out, she was very friendly. The Beach is also very pretty with enough space. Many children, mostly from the ages 0-5 at this time of the year

Pilot Beach Resort is a beautiful place right by the sea — the views are stunning, and the beach is just steps away. Everything was clean, relaxing, and well-organized. A special shoutout to Lydia, who made our stay even better with her kindness and professionalism. She was incredibly helpful and welcoming throughout our trip. We’ll definitely be coming back!

It was hard to find anything negative here. The food was great, the service friendly and attentive, the pools, rooms and facilities were clean and well maintained. The only minor complaint was the housekeeping performance as our room floor was a little dirty at times, but that was when the resort was showered with dust from the Sahara. We had a fantastic stay!