Hillary Nature Resort & Spa All Inclusive

My stay at this resort started off poorly due to a lack of proper guidance at check-in. Jefferson, the receptionist, failed to provide basic information such as buffet times, snack bar locations, or general amenities, which made our first day very frustrating. To add to that, we were unexpectedly charged a 15% fee despite showing tourist passports—this felt unfair, especially since I had already booked through ******* at standard rates. The food overall was average. Buffet meals were served in large batches and often cold. The snack bar offerings were minimal—usually just two nuggets with fries or the occasional burger, pizza, or wings (again, just two per serving). On a positive note, the main pool was beautiful, and the spa was truly the highlight of our stay. The service there was exceptional, and the massage area was relaxing and top-notch.

El paisaje es hermoso, todo muy limpio, la gente amable, un excelente servicio al cliente. Las actividades que ofrecen son divertidas y cuentan con la seguridad que requieren. Tienen la mejor vista para el atardecer. Fuimos en familia y mis hijos disfrutaron al máximo todo lo que ofrece el resort.

treatment from everyone was excellent 👌... I'd recommend a two night stay minimum so you can enjoy everything it offers

Deberían controlar que el acceso a la piscina gruta sea solo de huéspedes, ya que habían personas del pase día ocupando la gruta y se veía muy lleno, y los huéspedes no tenían ni donde poner sus cosas. Por lo demás todo bien. Una experiencia agradable

Acorde al marketing y al precio pagado se espera otro tipo de instalaciones comida, atención y servicio. Deben publicar realmente lo que son y no esa publicidad engañosa y falsa. Todo está completamente descuidado y destruido. En el área de niños no hay mesas, sillas sucias, piscina sucia, comida pésima, etc. No volvería ni recomendaría a nadie este lugar.

FALSE ADVERTISEMENT. I was checking the prices to go for the new year's eve and was about to buy. An hour later the DOUBLED the prices for the same nights. Avoid this place. Family also said the food is barely edible and it doesn't even have a good beach nearby.