Hotel Palmyra

We decided to book a weeks holiday in Palmyra hotel during the May half term, as we had never been to the area. On arriving to the hotel, we were told that we need to pay extra money for the use of air conditioning and room fridge per day, during 33 degree weather. This was not stated by the travel agent, and we had never been to a hotel that did not have these room basics, which should have been part of the £1000 we paid. As one of our family members was a diabetic, we had no choice but to pay the daily fee to store insulin. The receptionist seemed very complacent and shrugged her shoulders saying that that was the way they ran the hotel. After making our way up to our room, we walked into a very hot, stuffy room that looked like it hadn't been redecorated since the 90s! We booked for 3 adults and we had a double and single bed in a room with no Air con, TV, Kettle, towels, iron,safe. There was barely any room to move with us having to clamber over beds to get across the room. The fridge that we paid for was dirty and barely felt cold at all on the max setting. We did inform reception and was told that nothing could be done until the following morning. We had little choice, as the management was not at all helpful in understanding the need to store insulin in a fridge. Later that day we went for dinner, as we had booked half board. We were then presented with the menu which had 5 main dishes and 4 starters. We expected a buffet, and enquired whether it would be a different menu each day, only to be told that the 5 dishes was all they provided. The menu was bland and did not reflect any proper Greek cuisine. We also had to pay for our drinks and no dessert was provided. When the food arrived, it was far from appetising with either wet, mushy food or dry stale meat. The thought of eating this all week really dampened our expectations. After dinner we then went back to the hotel, to try and get an early night in a hot room. The hotel is supposed to be a non smoking hotel, however the smell of cigarette smoke opposite our room was overwhelming. We did inform reception, only to be told that they have a policy, but people may not stick to it in their rooms. It was a very uncomfortable evening on the flimsy beds. The following morning, we went down to have breakfast. We were met at reception by a male member of staff, who was wanting to talk to us about the fridge, but we told him that we wanted to have breakfast before they cleared the food away, which he was not pleased with.We entered the empty dining area only to find that was hardly anything on offer as many serving plates were empty or with 1 or 2 bits of cheese and cold meat. We had to find the one waitress, who had shut herself in the kitchen, to ask whether she could provide a basic continental breakfast- from her behaviour she seemed frustrated that she had to go and sort the food out, and went back into the kitchen. As we sat down to eat breakfast half an hour later, my mum got up to ma

We got to the hotel to be told we did not have a room. There was me my wife and daughter. The receptionist said 2 of us could sleep in a room and one of us would be put up in another hotel which was unacceptable. She said she would put a camp bed in the room and would get us a room in the morning. As promised in the morning we were given a triple room with not enough bedding just smelly blankets. The hotel was clean and reception staff were as helpful as they could be. I spoke to the manager the day we were leaving who was arrogant and unhelpful. Her answer was you got a room with 3 beds whats the problem. I would not recommend this hotel to anyone. The manager needs sacking

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