Hotel Princesa Parc Excellence

Do melhor.

La verdad es que hemos estado genial estos 5 días, el trato del personal de 10, instalaciones buenas la pena que justo esta semana el spa estaba cerrado pero por lo demás todo de 10 volveremos

Merveilleux séjour Un séjour fabuleux avec un personnel prévenant et aux petits soins. Un restaurant merveilleux avec des plats surprenants et délicieux dans un cadre idyllique. Tout est fait pour que nous nous sentions bien. Un hôtel calme et luxueux. Des prestations haut de gamme. Nous y reviendrons avec grand plaisir

The hotel seems to experience its "peak" during skiiing season, and high heat July/August. When we were there (June) most dining facilities in the hotel were closed, but it is the staff and management of Princesa Parc that make the difference. Casual dining is within walking; fine dining within 5 minutes by car. Additionally, my wife was very happy with the spa facilities & treatment, and the gym was fine. I stayed in a full 1 bedroom suite for a beautiful price, with a beautiful view. Truly incredible view. It's clear that you probably should be either a skier or an alpinist to get the most of the area, but, again, the staff and management are truly the stars of the hotel. In the season, it has positively everything with multiple dining and entertainment facilities. and everything is in perfect working order. Prices, to be frank, were wonderful. Views were as good or better than a travel brochure. Clean air, nice people, I will be back.

Spa staff were extremely rud le and they don’t make it easy or comfortable to use the facility. We stayed in the 5* part of the hotel but they can’t even help with luggage and food wasn’t great. Also room was dirty and dated. Other staff friendly and location great for ski lift.

This is not a 4 or 5 star hotel. The rooms are small and dated, even in the 5* section. Room was dirty on arrival. Did mention it to reception but nothing done. Spa itself is nice but staff rude. They make you feel like they are doing you a favour by allowing you to use it. No towels offered, and you get made to feel awkward asking for one. Also booking not easy, they try and put you off booking by saying it will be busy or beware there will be children. Both times we used it was not busy at all. Disappointing as it’s a big reason to book this hotel. A la carte food ok but not amazing. Location is decent not too far to walk. I think the hotel just rely on this fact for bookings. Overall not the worst but could be so much better if the staff were trained better, and the spa staff replaced.