Vila Gale Nautico

We arrived late on arrival date and instantly knew there was an issue with our room. Let me firstly say this was not the hotels problem but the way that Tui our travel agent had portrayed the room. Our junior ‘suite’ was nothing more that 2 bedrooms and a bathroom. The room was adequate for a weeks stay, however no tea or coffee facilities which our room was supposed to come with, apparently thisnis only on request. They came up promptly with it however the tea bags etc were not replaced during our stay which made it pointless. The room was clean, though could do with a repaint and the bathroom needs a refurb massively with what looks like paint flaking from the bottom of the bath and mould in the under sink cupboard which is un useable. The staff however very friendly and all the downstairs areas are kept very lovely. The pool is nice and was never over run however we are not in the school holiday time so this could be busy then I guess. In checkout we found it weird that we had to have our bands cut off at 12 and then we’re not able to use the snack bar during the day after 12 without paying despite arriving at 10pm the week before so didn’t quite get our 7 days worth of all inclusive. Despite a few issue we have had a lovely time, things an area of Portugal we haven’t been before and really enjoyed exploring the local tourist spots and town. We felt let down by our travel agent as the room was portrayed to have 2 bedrooms and a lounge area with 2 sofas and coffee table but apparently this is only for an accessible room. So please be careful which room you are booking so you are not disappointed. Again this was not the hotels fault

Beautiful hotel I stayed for a week with my family (children) very welcoming staff and efficient within the service. Excellent food choices for the all inclusive buffet with a variety of foods catering for people’s preferences / dietary requirements. As well as the snack bar open in the day with food and drinks. The rooms are bright and clean everyday restocked mini fridge with different drinks, clean towels and made beds aircon was really good kept rooms cool. Only downfall was the shower head the pressure is slow and ants in room, lovely view on balcony of the sea as beach is 3 minute walk. The main outdoor pool is safe with it not being too deep as well as a baby pool with 2 water slides, only downfall is the pools aren’t heated so are really cold helps when it’s sunny to warm up. Definitely will come here again next year lovely atmosphere and the entertainment was good for the children and themed nights and with the food.

This hotel is in a great position in the pretty quiet town of Armacao de Pera and my husband and I stayed for 10 nights. The hotel is exceptionally clean throughout. The staff are particularly friendly and dedicated to their work. The beds and pillows are comfy and the rooms are kept really nice and clean. I have a mobility problem and prior to our stay, I emailed the hotel and requested a room with a shower, not a bath. This was arranged which I really appreciated. Also I asked about a grab handle for the shower and this was also arranged, almost immediately. The all inclusive option (which we are normally wary of) was a good choice. There was a good variety of food, the selection each day was really nice. We stayed over a week (10 days) and so were entitled to a A La Carte meal in the italian restaurant. This was a delight and we thoroughly enjoyed our meal. Entertainment was also good and the entertainment team really threw themselves into every event. The free mini bar, for soft drinks, was replenished each day which was a plus. The snack bar was lovely, eat in or out. All in all, almost faultless in every way. The Manager was hands on, which is unusual and seemed interested and really caring towards the guests. Well done to you all! M & N Ryder