Arugambay Roccos

Great hospitality from the service staff. Always makes an extra effort to put on a smile and greet you. And they make sure you not to wait for too long on any request to be served. Clean rooms with all necessary facilities, amazing pool and beach. Paid a very reasonable price. And most importantly, amazing taste of food.

The staff were friendly and lovely. Unfortunately, the place was not great. We had no WiFi and the rooms were not that clean. Lots of dust under the bed and old sheets. They had dogs all over the property and there were two dogs that would chase people walking along the beach. No curfew at the pool and all the rooms face the pool. I was up past 10:30 listening to people in the pool. No kettle, tea or coffee in the rooms, but the staff did make tea for us and we did not get charged for it. If the rating was just on the staff I would give it a 5.

We stayed there for one night at the end of December. The rooms were okay—small and clean—but the placement of the plug points was very inconvenient. To charge your devices, you have to bend under the table, which was difficult for my parents to reach. The room didn’t come with tea, coffee, or a kettle—just the room itself. The bathrooms were not very clean either. When we arrived, there was a large, noisy group staying there, which created a lot of confusion. The hotel had difficulty finding two rooms for us since most of the rooms were occupied by that group. The manager and staff were busy trying to manage the situation. I’m not sure how such disorganization happened. We didn’t have any meals at the hotel, only tea. However, the hotel staff were very polite and tried their best to assist us. A staff member named Niranjan was particularly attentive, always checking if we needed anything. My husband complained to him about the noise and the pool cleanliness. While I understand that large groups like to enjoy themselves, the hotel should consider the comfort of other guests. If they want to host big parties, they shouldn’t take other bookings during that time. The most shocking thing was how they cleaned the pool. They used the same mop to clean around the pool and then dipped it into the pool water, contaminating it with all the dirt. After seeing this, we decided not to use the pool the next morning, even though we had planned to. Regarding the hotel view, the photos online are accurate. The sea view from the pool is nice. However, the beach outside the hotel is not clean. If you walk to the left, it might be better, but the area right outside has lots of boats, cows, and dogs, which affects the beach’s appearance. I’ll attach some pictures and videos to show what I mean.

Great stay at Roccos. Staff was great. Quiet as it was the end of the surfing season. Will go there again.

The hotel is centrally located in Arugam Bay with few minutes walk to surfing point. We booked 4 rooms for 8 people and it had basic facilities. Surprising for the price that they didn't provide basic toiletries. The restaurant is hardly functioning and we ate all our meals outside as there were many restaurants near by. There is a small pool and we barely used it as the sea bathing was much more attractive and the property is right on the beach. The staff was friendly after some time however I don't think they are trained staff on hospitality and same goes for kitchen staff.

El baño esta fatal Muy caro para lo que se ofrece… la habitacion muy básica y el baño da entre miedo y asco… no volveria aqui y menos pagando ese precio