Ngare Sero Mountain Lodge

This was the most beautiful lodge I've ever stayed in. My husband and I came here for our honeymoon and were blown away by the nature, how clean and lowkey everything was, and how friendly the staff were. It was extremely private and relaxing, the food and service was incredible. We honestly thought we were dreaming. We were NOT expecting to love it as much as we did, but now we are planning to come back to Tanzania and stay at Ngare Sero exclusively.

Beautiful grounds, very lovely. However, our room (#2 garden view) was not great. The shower is dangerous as adjusting the temperature can result in either cold water or scalding hot water. The latter is the danger. Also, the hot water knob (metal) also gets extremely hot and can easily burn fingers, as it did for both my wife and I. When we arrived, it also took a very long time for our lunch to arrive. We were told the kitchen was closed, when clearly it was not, and we could only get sandwiches (which was fine). However, it took about 30 minutes for our cold sandwiches and french fries to arrive. We discussed these issues with management and to their credit, they were very apologetic and comped both our lunch and dinner. I give them kudos for that but really cannot recommend this lodge to anyone.

Hôtel parfait pour passer une journée de transit avant de partir en Safari. Située en pleine forêt à proximité de la ville. Les repas sont excellents et pris généralement en bord d’un petit étang. Quelques singes dans le parc mettent de l’animation. Personnel au petit soin. Vraiment charmant.

Stayed here before heading out on our week long safari. The staff was very friendly and always eager to assist. We stayed in main building rooms. The room was spacious, clean, and had everything we needed. The food at dinner and breakfast was delicious. We loved how they spread out meal locations so meals felt private.

El sitio es espectacular. El personal muy amable. Y las comidas muy buenas todas ellas. Nos encantó la experiencia. Nos alojamos en una doble y una triple y estaban muy cuidadas. El entorno está muy cuidado y el hotel plenamente integrado en la naturaleza. El lago de la entrada era muy bonito y los comedores repartidos por el hotel estaban muy bien.

We have just got back to our home in Arusha, from an amazing two night stay at Ngare Sero. This really is a truly special place. We have been in Tanzania for two years and this is the most wonderful place we have had the fortune to stay in. The staff are wonderful and very helpful. Lilian, who I corresponded with, before our booking was amazingly helpful and quick with her replies and continued to be so during our stay. The place is surrounded by a forest that is rich in biodiversity and large lake, full of amazing birdlife, monkeys, insects etc. A guide took us out on the lodge's lake, where we saw sea eagles, king fishers, grebe, iris and many more. This lodge feels very different to some of the other lodges in and around Arusha. It is rich in history and feels very much part of the natural world that surrounds it. The weather was wet at times, but our Colobus House room was so cosy and well kitted out we were happy to sit inside and play games. We will certainly be returning and cannot wait to do so.