ريزيدينز هاينز وينكلر

Внимательный персонал. Чисто и красиво.

7 years ago was the first time I stayed in this hotel. I always had very fond memories of my experience and wanted to come back to enjoy the experience again. Unfortunately our stay left a lot to be desired. The classic double room we were given was outdated and in need of care. No A/C on these rooms. Service was friendly but very scarce. Called twice for assistance and was promised someone would attend to my requests and nobody showed up. After 30 minutes of wait I decided to speak with the manager. I explained my room problems and was given a new room that had everything the other one lacked. Recently refurbished, A/C and also nice view. Our dinner at their emblematic restaurant was a total disappointment. I have been in many Michelin starred restaurants and this one is on the bottom of the list. The restaurant has great ambience but that is it. Food is very "a la Michelin" (small portions well presented) the food quality is good but nothing to celebrate about. Service was below average, I had too work very hard to get the attention of a waiter to ask him to serve more water. At the end I gave up and picked up the bottle of water and served it myself. The whole experience was grotesquely overpriced. A small dish of carrots 36 euros and a glass of italian white wine 17 euros(for europe its absurd, these are Miami or New York prices). The staff is very friendly and the location is magnificent. I can only hope that with time things will improve at this emblematic hotel.

Amazing stay Room was extremely comfortable and staff were spectacular. They went above and beyond in service.