Holiday Inn Express & Suites Asheville Downtown

Everything was good, although the hot tub was broken and I thought there might be a variatey of meat they had turkey and pork sausage, but no bacon. Other than that the stay was good

Came down w Covid would not refund our money prior to check in

My stay at the Holiday Inn Express at 42 Tunnel Rd in Asheville on July 28th was disappointing to say the very least! We were there for less than 12 hours and were charged numerous times during the night including multiple deposits! Here it is almost 2 WEEKS later, over $500 gone from my account and they offer $17 off the reservation and bonus points to make up for THEIR unauthorized charges! Upon arrival the front desk staff told me she could not find my reservation I had booked online... so I showed her the confirmation on my IHG rewards account and she explained it was "in a while other world in the computer" and that she would have to manually put it in. As I was paying another front desk staff walked by with headphones on which clearly irritated the girl taking my payment, and she got his attention explaining she had to manually put my reservation in again and to watch for the charges tonight. She did NOT say there was a chance of my card being charged multiple times or I would have never given her my debit card!!!! I asked for a luggage cart and was told they "couldn't find one". I finally make it up to the room with all my stuff only to find she had put me in the WRONG TYPE OF ROOM! I had booked and paid for a 1 bedroom suite with a sofa bed because my 2 kids were traveling with me and this room had only one bed, not a suite, and NO sofa at all! So...I had to lug all my stuff BACK down to the front desk and instead of being sincere and admitting she made a mistake, SHE ARGUED with me! I AGAIN pulled up my reservation with the room description and she said "oh...okay", typed some stuff in the computer and gave me another room number. At this point it's almost 1130pm, we finally make it to the right room and I get the kids settled in. After all the stress of getting checked in I was having a difficult time relaxing so I walked downstairs to the front desk to ask for a plastic spoon from the breakfast area for a snack I had brought but the only person at the front desk was the guy with HEADPHONES BACK ON and he was now ASLEEP leaning so far that he was about to fall out of the chair!!!!! Being a night shift nurse myself I know working third shift can be difficult so I didn't bother him and instead grabbed a spoon myself and went back upstairs. I had no idea that this guy sleeping would end up in NUMEROUS charges totaling $533.32 going through because he wasn't watching for them!!!! A couple hours later we eat breakfast, which was not that great, and we were checked out by 930am BEFORE checkout time and no one mentioned all the unauthorized charges WITH $50 DEPOSITS on each of them that had been being was charged during the night! It was a couple hours later when I was trying to get gas to get home (out of state) that I was made aware that my half a night stay that was supposed to ONLY BE $127 after tax ended up costing me over $500 and after calling the property I was told it would be 3 to 7 days to get the money back on my acco