Hampton Inn by Hilton Green Bay Stadium

Total failure. My partner and I were booked via *********** for a one night stay in a King Bed on Friday May 8. We were downsized to 2 queen beds upon arrival. The explanation was that Hilton had over booked the King rooms.Apparently it didn’t matter we had a PAID room. Nor that we don’t like queen beds. When asked at the front desk how our paid reservation was downsized it was with the explanation that the FOM and GM made that decision. In other words we came in the door through ***********. But the we were being “compensated” with a view of the stadium. Go to room 412 and look out the window and tell me what you see? I see a hundred yard of parking lots. The next morning we found no cream or sugar for coffee in the room. We went down for breakfast and the oatmeal bucket had one scoop left. At 9am. There was one kitchen person trying to to keep up but to no avail. Per usual protocol the FOM aka front office manager sent a text asking how was our stay. He said he hoped it would be 5 stars. I sent him a text back, Never heard from him as of this am. Tuesday. June 13. So he gets zero stars. I have reached out to the general manager. Let’s see what s/he says. Having been a Hilton Honors member for at least 2 decades it is apparent that Hilton has lost its mojo.

We checked into the Hampton Inn around 7pm and nobody was at the front desk. After waiting a few minutes, someone came to check us in. It was a smooth check-in process. Went to our room and it smelled stale and seemed dingy. We settled in and noticed a weird pinkish/red something was splashed on the walls and had dried running down it. The bathroom had dusty ledges & corners and some weird brown stuff caked on the corner of the bathtub. We tried to use the deadbolt to lock the door and it wouldn’t fully engage. Took a peek at the pool area, another dingy looking space and no towels anywhere (nobody was using the pool at the time). Addressed the issue with the front desk after another long wait (again nobody at the front desk), and they were completely sold out of double rooms. In the end, I called ******* to see if they could help us cancel our reservation and Raul was amazing in helping us get that handled. Ended up at the Best Western and A MILLION TIMES BETTER!! Smelled clean the minute you walked in the door, bright and airy, a staffed front desk with a super friendly person with a smile. I was told by ******* I would be fully refunded for our experience and I woke up to another charge on my card from the Hampton Inn - seriously???

This property is close to everything. It was super convenient and the staff were very accommodating. Breakfast could use some work, the food wasn’t really hot, and the options were not as vast as I thought they would be.

Front desk staff was very friendly. Very clean, and very convenient if attending an event at Lambeau or Resch Center.

Staff, friendly & helpful. Room was spacious & clean. There was no view as the hotel sign was in front of the window.

Hampton