Delta Hotels Green Bay

Called at 1130a prior to 3p check-in (after check-out time) spoke to Gabby stating we were going to be a bit later for check-in and asked her for a request. She said I have to put you on a quick hold and be right back - held for 19 minutes (driving so thought sure, can play this game) but hung up and called back. Phone picked up and hung up. Called again, phone rang no answer. Called from another phone and she picked up (Gabby) and I proceeded with the conversation. Next morning went down to their restaurant for breakfast and it was dark/closed. A man mopping the lobby floor said it's closed because their worker called in. (worker, as in one?) A business man in the elevator with us was complaining about the restaurant also and he commented about the same thing, one worker? - This was an inconvenience to those that rely on and book hotels with restaurants for ease of access due to many reasons. The staff we dealt with from housekeeping to front desk were not friendly. We had one staff person (don't know what she did) ride the elevator with us and she was the only friendly one there. Their elevator is tiny and can only fit 3 people with one bag each and then you can barely breathe. Many people waiting in line for elevator or taking up to 5 flights of stairs. Upon check out they had charges for parking. The reservation did not state parking as a fee only approx city/hotel taxes. Nobody mentioned parking upon check-in. There is no sign in sight explaining this medium sized town hotel charges parking (what are we in NY or CHI) lol - charges for everything now to make a buck. The hotels next door and across the street don't charge parking (I verified with them). Their website has the charge hidden in misc info - this needs to be by the pricing and also advised when you check-in. I would definitely stay at a different Marriott nearby or a whole different chain. Location is great.

The bed was uncomfortable. The pillows could have been better quality. Our bathroom shelves were dusty. It was an ok stay.

Do not recommend this establishment whatsoever! We had booked a room months in advance for our sons tournament just to get there and them inform us they canceled our reservation without notifying us and having no record of why it was canceled! All they could tell us is their old supervisor who was no longer employed there is the one who canceled it. They refused to accommodate us and said they were over booked so there was nothing they can do. Very frustrating and of course due to the tournament all other hotels were booked as well.. beyond infuriating and unprofessional.

Staff was helpful in every department

Overall wonderful experience, clean rooms, excellent service and safe atmosphere

The slide was not in use as the lifeguard called in. That was the main reason for booking. Our room was not clean. The floors were sticky, the dresser drawer was broken, the bathroom door did not lock, and the room keys did not work. We have stayed there a few times over the years but the cleanliness and amenities have gone downhill. We will not be returning