The St. Regis Aspen Resort

An amazing stay… exactly what you expect from the St Regis Brand. The rooms are terrific - clean, spacious and and overall very comfortable. Bar and restaurant are also great. Food was consistently good and the bar service is solid. What makes it even better is the incredible team they have. Candela and Samantha in the bar are great. Friendly, great service and made us feel incredibly welcome. Charlotte at the front desk was super helpful answering questions about my bill and just overall info. If those three team members are representative of your whole staff - you’re doing it right. Great stay! See you next year.

Many hits & misses... This property is at least consistent in its ability to have me questioning my sanity (every time) for paying the nightly prices they charge here for the empty experience they deliver. The St. Regis name carries a lot of weight. The type of customer it attracts is one with very high expectations, but this particular property can't seem to get their act together. Lots of junior level staff who aren't truly empowered to help guests or solve issues. This is not only a hotel management issue, but a Marriott Corporate issue. With the prices this hotel charges, they should be able to hire quality local workers and retain them. Instead they hire cheap, international labor which turns over just about every season and can't meet the expectations of clients at this level. It's a beautiful property in a great location, which is what keeps me coming back. But the rooms weren't thoughtfully laid out. At this point I've stayed on every level and in just about every corner of the property. Most of the standard rooms are small (with very little storage space) and the walls between them are thin (noise issues abound). Another disappointing aspect, unlike its sister property in Deer Valley, is they almost never offer upgraded rooms, even when they are available. On my most recent stay, the hotel was low occupancy. I booked a standard room on a low floor, and that's exactly where they put me. It's fine I guess. However knowing my loyalty to the property, and the availability of much better rooms, you'd think they'd offer a complimentary upgrade of some kind. They put me in a tiny, dark room covered in dust with no view. That is the difference between a true 5-star resort, and this property. It's the details and the thoughtfulness. The valet/bell desk is very hit or miss. It depends upon how busy they are. A lot of guests complain about the changing "scene" at this hotel. What used to be a family-oriented, luxurious mountain experience has turned into a nightclub and revolving door of obnoxious influencers from L.A. and New York. This is why I stay away during the busiest times of the year. Marriott has definitely shifted their focus towards a much younger demographic in recent years. I'm right in the middle of the two generations so I'm neutral on this I suppose. Although I'm not a fan of the bumping club music late into the night or the smell of **** infiltrating my room. Feels like I'm in college all over again. If you are someone who is used to impeccable 5-star service, the prices at this property will fool you into thinking it can be found here. Don't fall for it. I'll be back, St. Regis Aspen. I look forward to updating my review in the near future.

The hotel is beautiful and very conveniently located in the center of Aspen. Our room was nice and comfortable. The concierge was very helpful and reserved for us two excellent restaurants for the dinner. Also, this was our 56th wedding anniversary and the hotel manager sent two stem glasses, a bottle of wine and a tray of chocolates. Also included was a very nice card congratulating us