منتجع توليب الجلالة هيلز

We arrived 3pm smooth check in &out we stayed a week We took1404 nice room as close to reception to elevators but the house keeping did not clean the room the whole week only refill the tea& sugar make the bed and change the towels.it was my first to see the elevator full of sand coming from people after they came from the sea the maintenance in this hotel is zero we had to force the door to shut. the tv was dead &took us 3calls to the reception to tell us how to repair. the water was cut one evening while going to dinner &return after we got back from dinner [this is a first to me] reception is not helpful at all [not professional] we had to call them every time we need anything& this is wrong eg the iron was not in the room there is no number to housekeeping or maintenance i looked for guest relation manager could not found on his desk all week food was ok just ok although everyone there was very polite &helpful they treat me as a queen thanks chef SAED &chef Ibrahim the sea is marvelous for everyone who can swim and who cannot. although we have to wait at least15 minutes to ride the bus to take us to the sea in 5 minutes even the bathrooms outside the restaurants was not clean according to level of cleanliness and variety of food this hotel is a4 star not 5 star there are 2 food courts so we did not had any problem kids friendly there is animation team every night i do not know about as i did not go to the theatre the best thing in this hotel is that it is close to Cairo &the sea is wonderful I will comeback again in the future