WestLondoner
16 يونيو 2025
We stayed at Corinthia Palace Malta from 31 May to 8 June, having booked the trip to celebrate my birthday. After excellent experiences at Corinthia London and Lisbon, we were truly looking forward to this stay, but unfortunately it fell far short of five-star standards.
At check-in, I was mistakenly handed a form with another guest’s full personal details, including email, phone number and address; someone who shared my name. When I flagged this clear data breach, staff casually told me “it’s fine, just sign it,” which was both shocking and careless.
Our room felt outdated and in serious need of refurbishment. Housekeeping was poor: used mugs were left dirty for days despite repeated hints and calls, and basic cleaning like vacuuming simply wasn’t done.
Midway through our stay, we were stopped in the lobby by a staff member who questioned why we were there, only backing off once we explained we were guests. It was awkward, inappropriate and left a poor impression.
The spa was no better. Staff were unhelpful and dismissive when we tried to book the Vitality Suite. After finally being given a short time slot, I was told I needed to return to my room to get a bathrobe, leaving us with barely any time to use the space. Follow-up calls to rebook were ignored.
At check-out, no one asked how our stay was. No goodbye, no warmth, no interest, just a card charge and silence.
This was not a five-star experience. It lacked attention to detail, service consistency and hospitality. Sadly, it did not reflect the Corinthia brand we had come to trust.
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