Mercure Auckland Queen Street Reviews

Every thing is good except the car parking, 36 NZ dollar for one night for a very very small parking spot you have to be a good driver in and out . Generally I pay the price for the location.

Mercure is the best Mercure is the best Mercure is the best Mercure is the best

Generally good, but guests aren't meant to be treated as "bros". Could be the staffs way of being friendly but seemed abit too casual for a business hotel.

Their service was awesome. I had requested the reception to keep my delivery stuff there before my check in, and they accepted it without hesitation. It was very helpful for me.

Clean hotel room and bathroom. Location of the property is not the best but is alright. Service at this property is very limited.

Comfy bed and hotel a bit dark but main thing is it’s not in a great part of town. Loads of roadworks and area is run down and a bit grim. I moved down the road to the Voco which was a great decision!

Nice hotel but my room has an issue with the bathroom—there was a very strong odor coming from the drain, which made it quite uncomfortable to use. It seemed like a plumbing issue that really needs to be addressed. I raised this concern with the staff, but despite bringing it to their attention, nothing was done about it, which was quite disappointing. Additionally, the room itself was not as clean as I would have expected, with visible dust and some areas that needed more attention. To make matters worse, there was no housekeeping on day three of my stay, which added to the overall frustration. On a positive note, the staff were friendly and tried their best to be helpful. With better housekeeping and maintenance, this hotel could be a fantastic place to stay. I really hope they take the feedback on board because the location is excellent, and it has the potential to be so much better! Would I stay again? Only if these issues are resolved.

Really perfect location and comfy beds. Staff were great and being attached to lonestar was pretty good. Only thing was that the shower had a little bit of mould and the walls desperately need a spot clean. Enjoyed the 3 nights overall.

Very clean and comfortable room. Friendly reception servive. Love the location easy access and walking distance to the city attractions.

First of all, the location is good and the room is clean. When my friend and I checked in, we were surprised the hotel asked $100 for bond. I stayed at the same price range hotel somewhere else. Nobody had ever asked me for bond. They should also give 2 bottles of drinking water each day. We had twin beds and they are slightly small.

Very good location in the city center. Clean hotel and good breakfast.

Located in downtown area, spacious guest room, clean and tidy!

Convenient

Very rude receptionists when I asked for return of deposit taken at checkin even though room had been paid for in full. Was told it would take a few days and if it didn’t come into my account to contact my bank because they sometimes hold onto money and don’t pay it in. Complete rubbish!!! I’m sure my credit card company would be interested to know about this policy to refuse to return deposits at checkout … attitude of male receptionist spoiled my stay I was made to feel uncomfortable because I asked for return of deposit. Would not stay here again or recommend based on this.