مراجعاتAvani Auckland Metropolis Residences

رد من مكان الإقامة: Dear BFS-CAI,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay.We regret that your room was not cleaned during your visit — this is certainly not the standard we aim to maintain. Additionally, we're sorry to hear about the issue with the range hood and the kitchen odors from nearby rooms. While we're glad the smell was not too strong, we understand how this could still impact your comfort.Please rest assured that your comments have been shared with our housekeeping and maintenance teams to ensure these matters are addressed promptly. We truly value your input as it helps us improve our services.We hope to have the opportunity to welcome you back and provide you with a better experience in the future.Warm regards,Avani FOM

رد من مكان الإقامة: Dear Anne-Marie,Thank you so much for taking the time to share your feedback. We're thrilled to hear that you enjoyed the stunning harbour views from Room 3011 and found our location ideal for exploring the CBD and galleries. It's also wonderful to know our secure parking and front desk team made a positive impression — your kind words will certainly be shared with them.We're sorry to hear that the bed didn't meet your expectations and that your experience with other guests was less than ideal. We truly appreciate your honesty, and we'll be reviewing the bed in that room to ensure it meets our usual comfort standards.Thank you again for choosing to stay with us — we hope to welcome you back for an even better stay next time.Warm regards,Avani FOM

رد من مكان الإقامة: Dear Man,Thank you for your lovely feedback! We're so pleased to hear you enjoyed our convenient location and the great selection of cafes and restaurants nearby. It’s wonderful that the upgrade to the 2-bedroom apartment with views of the park, University of Auckland, and the city made your stay even more special — we’re glad we could offer that experience!We truly appreciate you choosing to stay with us and hope to welcome you back again soon.Warm regards,Avani FOM

رد من مكان الإقامة: Dear Jerry1012,Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location and the surrounding environment, and we’re glad the park view upgrade added to your stay.We truly appreciate your constructive comments regarding the sound insulation and the shower water temperature. Your feedback is invaluable, and we sincerely apologize for any discomfort caused. We are currently reviewing ways to improve room soundproofing, including evaluating doors and insulation enhancements. Our maintenance team has also been informed about the shower issue and will investigate to ensure consistent water temperature for future guests.Your comfort is important to us, and we hope to have the opportunity to welcome you back with an even better experience.Warm regards,Avani FOM

رد من مكان الإقامة: Dear Tuantuantuanzizhu,Thank you so much for your kind feedback! We’re delighted to hear that you enjoyed your four-night stay and found the room layout clean, neat, and comfortable. It’s wonderful to know you felt good throughout your visit. We truly appreciate your consideration to stay with us again and look forward to welcoming you back in the future!Warm regardsAvani FOM

رد من مكان الإقامة: Dear Guest,Thank you so much for your kind feedback! We're delighted to hear that you enjoyed our convenient location and found the space clean and quiet. It's wonderful to know that the kitchen and laundry amenities made your stay feel like living in Auckland — that’s exactly the experience we hope to provide. We truly appreciate your stay and hope to welcome you back again soon!Warm regardsAvani FOM

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our apartment-style hotel did not meet your expectations.Our layout and design are intended to provide a more home-like experience for guests looking for extended stays or apartment-style accommodations, but we understand that this may not suit everyone's preferences. We also appreciate your comments regarding the location, room condition, and breakfast offerings, and we will certainly take them into consideration as we continue to improve.While we're disappointed we didn't meet your needs on this visit, we do hope you'll consider staying with us again in the future should your travel preferences align more closely with what we offer.Safe travels and warm regards,Warm regardsAvani FOM

رد من مكان الإقامة: Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our location and environment, and found our hotel to offer great value. We look forward to welcoming you back on your next visit!Warm regardsAvani FOM

رد من مكان الإقامة: Dear Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear you appreciated the unique design of our hotel and found the room facilities suitable for your stay. It’s great to know you enjoyed the view of the Sky Tower and the nearby park — it’s one of our favorite features too!We also appreciate you mentioning the complimentary milk in the fridge; we’re sorry this wasn’t made clearer upon your arrival. It’s a small welcome gift we like to offer our guests, and we hope it added a nice touch to your experience.We hope to have the pleasure of welcoming you again in the future.Warm regards,Avani FOM

رد من مكان الإقامة: Dear Dan,Thank you so much for your wonderful review! We’re thrilled to hear that we’re your favorite hotel in Auckland. It’s fantastic to know you enjoyed our central location, the relaxing pool and lounge on the 8th floor, and the beautiful park views just outside our doors.We’re also glad you found the room spacious and well-equipped, and that our Wi-Fi and late checkout options added convenience to your stay. Your kind words about the value we offer mean a lot to us.We look forward to welcoming you back for another enjoyable stay in the heart of Auckland!Warm regards,Avani FOM

رد من مكان الإقامة: Dear Guest,Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your stay and found the room spacious, clean, and well-equipped. It's also great to know that our convenient location and overall value met your expectations.We truly appreciate your support and look forward to welcoming you back in the future!Warm regards,Avani FOM

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback. We're sorry to hear that our property and location did not fully meet your expectations. Your comments are valuable to us as we continue to look for ways to improve the guest experience. We hope to have another opportunity to welcome you in the future and provide a more satisfying stay.Warm regards,Avani FOM

رد من مكان الإقامة: Dear Guest,Thank you for your kind words! We're thrilled to hear you found us excellent value for money. We truly appreciate your support and look forward to welcoming you back for another great stay.Avani FOM