Parkside Hotel & Apartments

Nice room with huge beds. Walking distance to the city centre and to "K road".

Air conditioning in our room has broken, and we found that out after checking in. Called the reception to see if whether there are other options for us. The receptionist said the AC system in the hotel has broken down since end Feb and that the information is shown on its website and all of its partner booking platforms do not have AC in the amenities list. There is nothing they can do about the situation and our options are to switch on the fan and open the window. My suggestion is if the hotel’s AC has broken, Trip.com should announce it in the property details as hotel rooms are pretty stuffy without AC. The worst experience with this hotel was not having AC though, it’s the defensiveness of its staff. Basically the receptionist told me this is the way things are, and cut my line off abruptly. Haven’t had such bad service at a hotel for a long time. Another thing is the hotel toilet’s interior is dated and isn’t clean. Will not recommend this hotel until it has improved.

La piscine était fermée pour entretien sauf que nous n'avons vu personne y travailler, et que nous avions choisi cet hôtel expressément pour ça. Aucune compensation n'a été proposée.