DoubleTree by Hilton Augusta

Great stay! Make sure to go to the bar and have a meal and see Katie the bartender! She made the absolute best drinks. Oh and the appetizers! So good.

Room was filthy, both pools were nasty as hell and I paid to watch and had no customer service. Horrible experience. When I checked in drinks were in the fridge from previous guest, tub was dirty, black mold was above the bathroom vanity, cup and juice stains on both tables in the front living room. A mess. I talk to front desk who took my information so I could be refunded then was told to call management which I did. I left a voicemail which was never returned. His voicemail still says he’s out the office between these certain dates which shouldn’t be up there because we’re 2 months out of the month he stated he’d be gone. So unprofessional. I want my money back. I had 4 kid, my husband and myself. We checked in 12am and it was too late to be going from room to room. It’s always something with this hotel.

Horrible experience, not fit to stay The exterior of the building was dated. The lobby appeared to be renovated but it was humid in the lobby. Once in our room, the air didn’t appear to work. Called front desk for maintenance. He acknowledged it was humid in the room and had to cut off the unit to reset it. It was 74 Degrees in the room. Also noticed a large wet area near the side of the bed. Requested to be moved. Moved to the next room that smellled like someone smoked in the room. Mold appeared to be on the curtains. This was not up to our standards staying at a Hilton property. My family and I didn’t spend the night. We are requesting a full refund on Monday when I contact the manager.

Pass this one up !! Horribly managed, hotel very worn out and neglected, hair products empty could not wash hair or condition. Bathroom was filthy Sink was dry not clean, faucet in sink had obvious toothpaste spit on top, if someone had cleaned they couldn't miss this, counter top showed soap skum run off, toilet and tub had not been cleaned either, chair had very old dirty stains and carpet extremely dirty stained with spills and torn at door entrance, had to keep socks on at all times. Night desk clerk was very nice that was all. As much as this hotel was in despair I don't believe they will do anything about it whoever's managing it at this time ! What happened to this once beautiful Grand exclusive hotel?

Nice lobby and first appearance impression but after checking that goes downhill quick

Worst experience I would love to have customer service email address to address my concerns