DoubleTree by Hilton Augusta

Room was filthy, both pools were nasty as hell and I paid to watch and had no customer service. Horrible experience. When I checked in drinks were in the fridge from previous guest, tub was dirty, black mold was above the bathroom vanity, cup and juice stains on both tables in the front living room. A mess. I talk to front desk who took my information so I could be refunded then was told to call management which I did. I left a voicemail which was never returned. His voicemail still says he’s out the office between these certain dates which shouldn’t be up there because we’re 2 months out of the month he stated he’d be gone. So unprofessional. I want my money back. I had 4 kid, my husband and myself. We checked in 12am and it was too late to be going from room to room. It’s always something with this hotel.

Very pleased. Whenever I'm back in Augusta hope to book # this Hotel.

I stayed here in 2007 and again in 2025, nothing has changed or been fixed, cleaned or updated! If you want a bed they have them, but if you want clean, well, keep om scrolling. Time to bring in the wrecking ball and start again. Mind you, the bar staff were great, certainly the highlight was the clientele of the bar.

My stay was three nights and had a room on the 1st floor. I didn’t like the fact that my window looked out into a hallway, so my curtains were closed all the time. I felt like I was in a closet. Not the best for a claustrophobic person.

There was one lady at the desk that really stood out because she was kind and caring.

The cleanliness,friendly staff & the quitters during my stay.