Quality Inn & Suites Augusta I-20

房間非常乾淨，環境也非常好

If there was a negative review button! DID NOT FEEL SAFE. Do not stay if you’re traveling alone. Do not stay regardless because it’s unsanitary! image0.jpeg Dirty bedding (looks unwashed and smells) image1.jpeg Dirty bathroom that’s smelled so bad I gagged and almost threw up. image2.jpeg Shared room door with a dried smeared unknown body fluids. image3.jpeg This shared room door with what seems like a broken lock and only secured by the upper lock felt very unsafe and not secure. Overall smelled so dirty and stale like no cleaning products were used, smelled like nothing has ever been cleaned. The entire room just felt unsafe like someone could have gotten in. It’s was just me and my sister who are traveling alone and we thought we had book something totally different than what we received. I would love to receive a refund because we immediately checked out and did not stay

We would stay there again.

Our room was ready early so we were able to check in before 2:00pm. The check-in was quick and efficient with helpful and friendly staff support. The room was as described, but unfortunately required a climb into a tub (this was a “mobility accessible” room), and was located at the furthest most point from the elevator, on the tip floor of the hotel. There is apparently only one roll-in shower room in this entire hotel and it is logically located on the first floor. Other than these things, the hotel is very nice and I booked again for an up-coming stay. The manager assured me that the roll-in shower room was booked for me and I look forward to returning.

Very Happy Customer Very accommodating! The service was friendly, and helpful. Rooms were clean, with a comfortable bed. Breakfast was delicious, with great variety. Very convenient location. Would stay again.

We checked in Friday, 5/9/25. Upon arrival, we were given a room that smelled horrible. We asked to be moved to another room. We were moved but that room smelled damp and musky as well, but not as bad as the original room. We tolerated it because we were tired from the drive and just wanted to settle in. We were in that new room until Saturday afternoon when the toilet would no longer flush. We again had to be moved. On the morning of checkout, I went into the bathroom of the new room to take a shower and a cockroach was crawling across the bathtub. I stepped out to get my phone to take a picture or video to send as proof; however, it had crawled behind a pipe on the toilet when I returned and I couldn’t get a clear picture. For the entire stay, we were inconvenienced with three room changes along with the fact that cockroaches are very unsanitary. We have emailed the general manager as well as left a message for a return call and are still awaiting a response.