Spark by Hilton Augusta

Satisfactory booking was messed up but ******* and Spark got it resolved very quickly. Overall we were quite satisfied 🤗😊

Nice friendly staff.

One of cleanest hotels i have been in. Fresh odor not overwhelming. The common areas very well kept. The room was bright and clean. Again not an overwhelming odor but clean and fresh smelling. Front desk staff Tyanna, Nicole and Carmen greeted me with smiles and very welcoming conversation while interacting with me. Thank you foraking my first stay at a Spark a pleasure.

Stayed here during Masters week so it's understandable that it would be expensive but it was exorbitant for a barely two star motel. I had to pay $1,966.99 per night for a pretty awful experience with a room that had holes in the walls and ceilings, water marks, damage, pillow cases that neither fit the pillow nor seemed like they had been washed or pressed, a terrible attitude from all of the employees at the front desk, and a complete lack of communication from the property even when they sent an automated text asking if there was anything i needed, they refused to respond on four occasions. Additionally as a Gold member the only perk with the property is free bottle of water which was available on Thursday but out of stock on Friday and Saturday night. When I phoned Hilton guest services to complain they told me they would have to call the property and then recommended I phone the manager there, Courtney to discus. Whom I had tried to reach via text during my stay and asked to speak with a number of times before finally reaching her five days later. Courtney was the leas helpful, least compassionate and most crass hotel employee I had ever dealt with. Not only did she tell me that all of my issues/complaints were not valid, but told me that I was lying about them and that I should have taken photos to prove what I was saying and that she really didn't care about the issues since she was just the manager but would bring it up with the owners. There were other issues I experienced that are not even worth mentioning or the continued lack of service or communication from numerous reception employees. I would recommend avoiding this motel at any cost and certainly not praise the staff. Photos on website are not a true reflection of the rooms in any way whatsoever.

The shower and the rooms were great

Great stay