Spark by Hilton Augusta

This hotel had roaches. There was roach that fell off the headboard onto the bed. A larger roach was hiding under the phone and ran out when I moved it. I took pictures and showed the front desk that night and said I was leaving. They said that I could cancel my reservation, but they just checked me out. I called the next day and was told that I would still be charged because I had used the room 😳. She was very defensive and told me I was lying about the room having roaches. She refused to refund my money. I asked multiple times to speak to the owner. I was told I would receive a phone call, which never came. I am a frequent traveler and a Diamond Member at Hilton and this is not normal behavior for a Hilton Property. I called Hilton Customer Service and they were great and issued me a refund through the mail. Management at the Spark was unapologetic and apparently they have no idea who their customers are. Hilton Customer Service made it right and was very apologetic, but this particular Spark hotel dilutes the Hilton name.It should not be associated with Hilton. By far the worst I have ever been treated by any Hotel and I have stayed at hundreds. I don’t typically take the time to write reviews, but this entire situation was outrageously bad. No name brand hotel should ever have roaches or bug infestation of any kind. And then to be told I was lying and I still had to pay for the room when I slept on a colleagues office sofa, was just too much.

My husband and I stayed at this location twice. It is inexpensive, but not Hilton quality. First time: Hallway and breakfast area were uncomfortably warm. Not the best quality of remodeling. Water pressure not the greatest. A little concern about the area. Second time: Same experience, although breakfast area was hot. More concern about the surrounding area. Also found the rear outside door to the stairway was left ajar (the regular rear door that unlocked with key card was fine). I properly closed the door to the stairway. Upon checking out later that morning, I wasn’t asked how my stay was, nor asked if I wanted a printed copy of my receipt vs email copy. Anyhow, I told the woman I wanted to share some concerns I had with our stay (later learned she was the manager). I advised this was our second stay here and that the hallway and breakfast room were very warm, almost hot. She replied there was no problem and I was the first guess to make this complaint. I replied that maybe the other guests just weren’t bold enough to say anything about it. I also told her about the outside door to the stairwell being left ajar and felt unsafe. She was nonchalant about that, which took me by surprise. A typical response would have been to thank me for bringing this to my attention and advise she would look into this. I worked a front desk at a hotel and the safety of our guests was a priority. She agreed. The entire time, she had an attitude. I advised we won’t be staying there again. She said “that’s fine” and wished me a good day (continuing with the attitude). We hav

Let’s start off by sayin when searching for a hotel last minute. This didn’t cross my mind. As I scroll on the internet, nothing was available that I wanted. And then came this hotel I’ve never heard of. And you guys offer military discount. Thank you for your support. The greeting through the door was great. The room was clean and just enough for me. I will definitely stay here again. Thank you guys for such a warm welcome stay.

Satisfactory booking was messed up but ******* and Spark got it resolved very quickly. Overall we were quite satisfied 🤗😊

Mediocre Housekeeping tried letting themselves in at 7 am. How does that happen? Beds are hard. It’s a convenient location and budget friendly. Only good things. My son said the room was a flash back to the 70’s.

One of cleanest hotels i have been in. Fresh odor not overwhelming. The common areas very well kept. The room was bright and clean. Again not an overwhelming odor but clean and fresh smelling. Front desk staff Tyanna, Nicole and Carmen greeted me with smiles and very welcoming conversation while interacting with me. Thank you foraking my first stay at a Spark a pleasure.