سبارك باي هيلتون أوجوستا

屬於希爾頓的經濟型酒店吧，早餐基本沒有周邊，應該是在施工比較吵，但是整體來説，因為是連鎖型的酒店還算乾淨，而且床品用的希爾頓的睡得還不錯。

This hotel had roaches. There was roach that fell off the headboard onto the bed. A larger roach was hiding under the phone and ran out when I moved it. I took pictures and showed the front desk that night and said I was leaving. They said that I could cancel my reservation, but they just checked me out. I called the next day and was told that I would still be charged because I had used the room 😳. She was very defensive and told me I was lying about the room having roaches. She refused to refund my money. I asked multiple times to speak to the owner. I was told I would receive a phone call, which never came. I am a frequent traveler and a Diamond Member at Hilton and this is not normal behavior for a Hilton Property. I called Hilton Customer Service and they were great and issued me a refund through the mail. Management at the Spark was unapologetic and apparently they have no idea who their customers are. Hilton Customer Service made it right and was very apologetic, but this particular Spark hotel dilutes the Hilton name.It should not be associated with Hilton. By far the worst I have ever been treated by any Hotel and I have stayed at hundreds. I don’t typically take the time to write reviews, but this entire situation was outrageously bad. No name brand hotel should ever have roaches or bug infestation of any kind. And then to be told I was lying and I still had to pay for the room when I slept on a colleagues office sofa, was just too much.

I was told this property used to be a Sleep Inn. Had never heard of it before and being a loyal Hilton member thought I would try it out. Seems like Hilton has been buying up old properties and refreshing them lately. Staff was friendly, hotel was clean, smelled good. I just needed a place to lay my head for one night, visiting friends for July 4. There were no drawers or shelves in the room. I had the King bed room. lots of floor space. However the toilet, shower area reminded me of the size you might find if you were in a sleeper room on a train. Quite tiny. The surrounding area was a bit sketchy looking outside but is conveniently off the highway, and inside the property I felt safe. The cost w/ tax was about $100 for me as a rewards member, no points used. They had free breakfast but I didn't try it out. Had small fitness area but no pool. Perfect place if you just need a place to lay your head for a night or two. But if you want amenities (ie pool, bar, nice sitting areas and ground) this is probably not the hotel for you.

The stay at the Spark did not meet the level of a Hilton property. There were six (6) team members staying here for work trip and there were many challenges with the rooms. One main issue was the noisy air conditioners and excess humidity in the room. Many rooms did not have desk chairs or ice buckets. I understand that the breakfast is complimentary but there was a lack of attentiveness with the coffee and food. They should not advertise this feature if they are not going to put food options out. Overall the stay was disappointing and would not return.

One of cleanest hotels i have been in. Fresh odor not overwhelming. The common areas very well kept. The room was bright and clean. Again not an overwhelming odor but clean and fresh smelling. Front desk staff Tyanna, Nicole and Carmen greeted me with smiles and very welcoming conversation while interacting with me. Thank you foraking my first stay at a Spark a pleasure.

Stayed here during Masters week so it's understandable that it would be expensive but it was exorbitant for a barely two star motel. I had to pay $1,966.99 per night for a pretty awful experience with a room that had holes in the walls and ceilings, water marks, damage, pillow cases that neither fit the pillow nor seemed like they had been washed or pressed, a terrible attitude from all of the employees at the front desk, and a complete lack of communication from the property even when they sent an automated text asking if there was anything i needed, they refused to respond on four occasions. Additionally as a Gold member the only perk with the property is free bottle of water which was available on Thursday but out of stock on Friday and Saturday night. When I phoned Hilton guest services to complain they told me they would have to call the property and then recommended I phone the manager there, Courtney to discus. Whom I had tried to reach via text during my stay and asked to speak with a number of times before finally reaching her five days later. Courtney was the leas helpful, least compassionate and most crass hotel employee I had ever dealt with. Not only did she tell me that all of my issues/complaints were not valid, but told me that I was lying about them and that I should have taken photos to prove what I was saying and that she really didn't care about the issues since she was just the manager but would bring it up with the owners. There were other issues I experienced that are not even worth mentioning or the continued lack of service or communication from numerous reception employees. I would recommend avoiding this motel at any cost and certainly not praise the staff. Photos on website are not a true reflection of the rooms in any way whatsoever.