Résidence Odalys les Balcons d'Auréa

Magnifique résidence juste en face de la montagne et de remontées mécaniques.

Wij verbleven een week in Résidence Odalys Les Balcons d'Auréa in Auris-en-Oisans, maar dit verblijf was helaas één grote tegenvaller. Om te beginnen kregen we slechts één handdoek per persoon voor de hele week. Na een dag skiën wil je gewoon kunnen douchen zonder dezelfde handdoek 14 keer te moeten gebruiken. Vraag je om een extra handdoek? Dan krijg je een kortaf en chagrijnig antwoord: €10 per extra handdoek, om te lenen! Belachelijk. Daarnaast was er geen handzeep, geen douchegel en zelfs geen afwasmiddel aanwezig. Alsof men ervan uitgaat dat je dat allemaal zelf meebrengt bij een verblijf in een zogenaamd ‘viersterrencomplex’. Bij aankomst was het appartement bovendien ronduit vies. De vloer was stoffig en vuil, en de bedden waren niet opgemaakt – dat mochten we zelf doen. Toen we de lakens erop legden, zagen we tot onze afschuw dat de matrassen vol zaten met donkere vlekken. Echt smerig. En alsof dat nog niet genoeg was: de stoffen bank in de woonkamer zat onder de witte vlekken. Onsmakelijk en absoluut onaanvaardbaar in een accommodatie van dit prijsniveau. Het personeel deed er ook nog een schepje bovenop door onvriendelijk en ongeïnteresseerd te zijn. Op vragen werd nauwelijks gereageerd en enige vorm van gastvrijheid ontbrak volledig. Ons advies? Blijf hier ver weg. In het dorp Auris-en-Oisans zijn genoeg andere hotels en appartementen waar je wél goed wordt ontvangen. Laat deze plek links liggen – wij komen hier nooit meer terug.

Been here for over 10 years, returning annually. I love the resort as its perfect for kids, has enough ski terrain to keep the kids (8-14) entertained, and they are sufficiently good enough skiiers and know the pistes to not need me to ski all the time with them so we can take an afternoon off if we want. The block is more basic then some and much better than others, so, I guess how it figures in your mind will depend on your expectations. For us it contains: Wifi, underground parking, large apartments that are well kitted out with most things like dish washer, kettle etc but no oven. The complex includes washing machines, a heated pool, spa area, exercise area, central ski lockers and a central foyer. Bedding, towels etc are always clean and of good standard. The cleaning before you depart process is however littered with potential pitfalls that can cost you and your deposit dearly. To give you some idea, after you departure a member of the cleaning staff will record the state of cleanliness of your apartment and identify shortcomings (and I kid you not with the following examples) - A (1) sweet wrapper left in the bottom of a mop bucket, two small spots on the bathroom mirror, two full (present to the next occupant?) toilet rolls in the bathroom, the lights being left on in one room and the heater being left on in another. The dishwasher's contents while clean and had not been emptied at the point of departure. It may rankle that the level of cleanliness expected at departure is probably in excess of that you experience on arrival, particularly if you dislike dust. Apart from that, perfect.

L’établissement est très bien situé près des pistes et commerces, le logement spacieux et très bien équipé.

Un appartement tout confort spacieux avec une vue incroyable. Une piscine avec vue sur la montagne et une équipe accueillante et à l’écoute.

Was going to give a good review, but £30 taken from my credit card on checkout i found on arriving home, their error they admitted finally after 4 days, (charged me for parking ?????? when i was a Crystal ski guest and arrived by mini bus transfer ????? (gave them a chance to refund me but here we are week later still no refund in sight). Nice apartments in nice position but wouldn't come again due to the theft of my £30 on checkout. Also arrived 11pm Sat night reception closed no call to give me the key code to get in to collect my room and keys !!!!!! (was very lucky another guest arrived at same time and had the code). Had emailed them a week before for this info but the didn't even reply. Very quiet resort but good easy connections to main area, snow ok, 2 x supermarkets open till about 8pm, both about same really (both close 12.30 till 4pm) but one is literally across the road so easy. Nice pizza takeaway place across road too, tried it for my last night was nice and reasonable prices. Pool ok as free but don't bother paying for "spa" as its tiny and rubbish, not worth the £45 a week. Rooms ok large, good kitchen, modern, nice views. Ski lockers fine in basement too. No British tv, so take a firestick etc. Wifi ok and free. Weird check out list of stuff you have to do, but its because reception is closed on transfer day Saturday which is really stupid but its France i guess ??????? Ski area great, top tip (that Crystal ski failed to give) you can book a timeslot for the Pic Blanc cable car to do the Sarenne run, on their website for free. Saves over an hour queue at top for last bit up to 3300m. As i said unfortunately i wouldn't recommend or return here, as if they take money "in error" from your credit card (req for deposit) they are in no hurry to refund it, i've had no apology either so i would avoid the Odalys Balcons D'Aurea, go somewhere else with a different apartment firm. Shame.