Austin Marriott South

The only two things that we experienced were quickly resolved in a professional manner! Did not affect our stay! Pillows too soft, but mattress was great!

Positive-Jovan at the front desk handled the challenges that were presented very well and with much professionalism on nunerous occassions. Negatives-We checked in on a Monday evening and checked out on Thursday late afternoon. In that time, only 1 out of 4 elevators worked. When we checked in, the room we were assigned had an odd smell. Jovan gladly provided a solution. Later that evening, the one elevator stopped working, so my husband needed to be brought up with our luggage in the service elevator. It was late but he wanted to take a shower after a long day, the drain was super clogged and barely draining so he needed to wait until we got back from our all day meetings the following day. We made it thru Tuesday without too much excitement because the front desk morning manager received our notification of the clogged shower very apathetically. Then Wednesday arrived, we returned from a 10 hour day to find a notice that there was no hot water and that they hoped to have it back up by 8:30 pm; which they did. This hotel is in need of some seriously TLC and maybe new management.

Randi was the BEST. She was so helpful and understanding and the best host. Give this woman a raise. Thank you again, Randi.