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UNSAFE and disgusting. Avoid at all costs. We had booked this hotel over Origin Mueller because of the pool and the buffet. Huge mistake. I was told that this hotel is going out of business and that is the only logical explanation for why it is in such a deplorable condition and why they are neglecting such critical maintenance. - Leaking air conditioner caused room to smell of mildew - and on day 2, we found large amounts of BLACK MOLD. Once we saw this, we left immediately and switched hotels. - Pool was bright green and thick with algae. - Electrical outlets had exposed metal and caused small explosion that was super scary and ruined my plug. - Furniture is at end of life - like free side of the road (exposed stuffing, rips, etc). - Room just generally very tired and dirty. The list goes on and on. Terrifying experience that nearly ruined our trip to Austin.

I’m a long-time Marriott Elite member and usually choose Marriott because of the consistent quality and cleanliness. The front desk staff here were exceptionally friendly and the lobby looked clean and nicely updated. The location was also very convenient, which I appreciated. Unfortunately, the stay itself was disappointing. Our first room was extremely hot when we arrived, with no air running. After unpacking and turning on the AC, we were shocked to see a giant cockroach on the wall while sitting down to eat. I almost died from the surprise! To their credit, the front desk team was immediately apologetic and moved us to another room right away. I stayed only because my work team was also at this hotel—otherwise, I usually leave as soon as bugs are involved. The new room was cooler, but it was not clean. The carpet was visibly dirty, the bathroom sink had crud built up around the faucet, and the room itself really needs new paint and flooring. I wish I could say more positive things, but cleanliness and a bug-free environment are my top priorities. Sadly, this property fell short of the standard I’ve come to expect from Marriott.

Staff were super friendly. The hotel was updated and very clean. Our room was very spacious and comfortable. We had a wonderful experience.

The pillows were really fluffy. The bed was comfortable. The check-in process was easy. The lady who checked us in was friendly and funny. The hotel is near major roads. The hotel is also near several different restaurants and grocery stores.

This place is not up to any sort of standard. Chairs are all peeled in room and lobby. Carpet worn thru to the floor. Found bed bugs in the bed and left immediately with barely and apology. Luckily the Residence Inn South Austin helped me out with a reduced room rate and an apology even though they do not have the same ownership. I would never recommend the University area hotel, it is unacceptable.

The location was perfect for this trip. We were in town for our daughter's wedding. Since our daughter lives in the Mueller area this was the closest hotel. The suite layout is much preferred. The pillows were the big old-style pillows and neither my wife nor I were able ti get them adjusted so we didn't wake up with stiff necks. We prefer hotels that have multiple smaller pillows, that give the sleeper more options for arrangement. The other weird thing was they don't have luggage racks in the rooms, so you either have to put your suitcases on the furniture or on the floor. We were on the first floor, but the blackout shades work well and it wasn't too noisy. The weather was great and the A/C seemed to always be too cold. Unfortunately, the ground floor windows didn't open, so we couldn't just shut the A/C off and open the windows. We will stay here again, but we'll ask for an upper floor next time.