Home2 Suites by Hilton Austin/Cedar Park

WAs a great experience and staff was extremely helpful and nice!

My reservation was without issue. Front desk seemed bother when I asked to check in. When I checked out had a very nice experience

Home2 Suite is a clean hotel. My only concern is parking. When I booked through *******, it showed me Free Parking, and when I got there I was told $35/day parking, this is ridiculously high rate. I tried to explain my issue with front desk person. She was able to give us a deal to charge for a day only since we were there for 5 nights, apparently they charged me for more days, I called but didn't get any refund as there was no note in the system from that person. As a customer, I have no access to their system, so I would like to warn everyone, if you have similar kind of issues, please make sure the person you are dealing with over there has all the information in the system, and you don't end up having same issue like I am having.

Avoid this place. There are many other hotels that are so much better in the area. Home 2 Suites are usually our first choice, and this one is in a great location, next to an Alamo Drafthouse, an HEB, and a Michael's. I have stayed in many Home 2 Suites across the US in California, Texas, and Minnesota. Sadly, this hotel (which used to be decent) should not be allowed to have the brand Hilton or Home 2 Suites. The rooms were dirty and in disrepair and the overall vibe was depressing and weird. The man at the front desk was miserable, overworked, and stressed. We were given two connecting handicap accessible rooms on the first floor. I contacted the front desk because the blinds would not go down. The man at the front desk told us that the "batteries must be out" but that was the end of his attempt to deal with it, even though anyone passing by could easily see into the room. He was absolutely indifferent. We later found out that this gentleman was the manager of this establishment. We called to ask how to check out but he told us that we had to call the Hilton 800 number. The Hilton 800 number said that was false, we had to check out through the manager. I had to wait on hold, be repeatedly disconnected, and ultimately escalate and get an "escalation number." I then had to call back repeatedly for over a week. I finally explained that I am willing to do whatever this takes to get restored and My points appeared the next day. My husband even drove to the hotel to speak to the manager in person and was told that the manager was "at lunch." We were finally refunded our points and credit on our credit card -- nine days later. We immediately began searching for another hotel in the area and found an excellent professionally managed Hilton hotel nearby for almost the identical price (see my other reviews).

Michael the ingeniere service if the hotel was very good to help with the A/C and all the staff are very helpful. Breakfast is clean and fresh . It has gym, and the cleaning crew have very nice customer service. The area where is located in a nice and clean area. Marcie the G.M is very nice and amazing customer service.

When I entered my room it wasn’t ready. The bed wasn’t made and the room wasn’t cleaned. I called to the front desk and they came up 15 minutes later with a key to the 4th floor. It smelled of dogs and on that floor dogs were barking so I couldn’t sleep. Also I could never get on the internet even though they gave me a promo code. Disappointing!