حيات بليس أوستين / ليك ترافيس / فور بوينتس

Everybody I encountered who worked at the front desk was extraordinarily helpful and kind and thoughtful and customer-service-oriented. The person/people who do the breakfast buffet each morning do an exceptionally great job! The food offerings were much better than the average hotel at that price point, and the cleanliness was exceptional, and the friendliness was notably exceptional, too. (Love the fresh hard-boiled eggs and the flour tortillas. Loved the fresh bananas. Loved the oatmeal and all the fixings. Loved many things on the buffet, though I pretty much only ate the items I just mentioned. It was a very big, very good spread.) There are water stations here for refilling water bottles, and they have recycling bins in each room. They make an effort towards sustainability, which I appreciate! The air conditioning and heating unit in my room worked so well! Bonus! The lighting was great. The locations of various outlets were great. The phones actually worked for contacting the front desk. (Over the past several years, I've noticed a trend for phones in hotel rooms that simply do NOT work, for some strange reason.) Great, soothing ambiance in this hotel. A warm and friendly environment. Lots of parking. It really was an exceptionally good stay overall! The ONLY downside of this hotel, which I would share with anybody to whom I recommend this hotel, is that the surrounding traffic was crazy bad. The road in front of the hotel (is it Hwy 620?) was absolutely packed in both directions every time I ventured out -- total stop and go traffic for 8 miles -- every lane packed and stopped, until a traffic light changed, and then the traffic would crawl and STOP at the next light -- completely packed front to back in all lanes, in both directions, for 8 miles! I can hardly believe that the locals have to put up with that day in and day out! This is NOT the hotel's fault in any way, of course. But it WAS a downside of staying at this hotel over the course of my 5 days on the west side of Austin. I spent a lot of extra time in traffic due to this unusually bad traffic in an area that I naively expected might be more free of traffic than the usual Austin snares. Before I book here again, I will weigh the traffic and the times I will be coming and going from this hotel each day before I choose to book it again. Sadly. The hotel is so great in so many ways that I might just book it anyway! But truly, the traffic is crazy bad here. Overall, I was extremely impressed with the Hyatt Place Austin / Lake Travis / Four Points, and I wish that ALL of my hotel stays everywhere could be this great! It was a fabulous stay!!

This is my second time this year stay here for a month for work. My overall stay was great each time! Staff greeted me by name daily as i returned from work; they were attentive and helpful throughout my stay. My room was clean and comfortable with service provided daily without having to ask. Also the selection for breakfast was good there was a variety of hot food options even a Texas shaped waffle!

I stayed here several days each week for a few months for work. The staff this Hyatt were all quite friendly and interested in helping me whenever I needed anything. The place is very clean, always in good shape and I slept well without exception. The breakfast was actually a key reason for my picking this place - consistently good and many options.

The worst experience ever. The staff was rude, and non-receptive to the simplest requests. The room was dirty with cock roaches, and the food was terrible. I tried to work with them, but was forced to seek other accommodations. The GM was particularly rude, and unprofessional.

I had a wonderful time. the hotel was clean, breakfast was surprisingly good, and it is in a very convient location and super close to anywhere you need/ would like to go. Only thing I will say is expect to eat out because there are no microwaves in the rooms.

A very nice facility, and wonderful staff! Clean and well maintained. The only negatives I have that the hotel could do something about are no microwave in the room, and the breakfast is OK. What the hotel can’t control is the traffic situation. Getting out of the parking lot you are at the mercy of the traffic, and no left turn onto 620. I like staying here because it is convenient to Lake Travis and the West Austin area.