Macdonald Morlich Hotel at Macdonald Aviemore Resort

Service at reception was great and on realising we had a lesser standard room than what was booked and paid for we were swiftly moved to a better one. Service on entering the restaurant both times was poor and we were left standing both times ignored by a few staff. Hotel is tired and needing upgraded in most bits and the disgusting cigarette ashtray on entering the back door was overflowing and not emptied during our visit, not a good look at the doorway.

My wife and I stayed at this resort as part of our road trip to Scotland-we ended up staying an extra two nights due to the tremendous service from the staff. From Ryan at the front desk to the wait staff at dinner and breakfast were VERY ATTENTIVE! For instance, the same server that sat us for breakfast the day before saw a day later that I didn’t have fried eggs. He remembered that I had them the day before and went out of his way to get them for me. The room was very clean. As far as dinner, we recommend Giovanni’s. They made us a from scratch wood oven pizza in 5 mins, which I didn’t think possible! For dessert, we highly recommend the crème brûlée and apple tart with ice cream!

we went there for the Scottish Elvis Festival and the organisers couldn't have picked a better location or hotel. Rooms were spacious, near to the venue, clean and comfortable, Staff were brilliant, especially the reception staff who were working on the Friday and Saturday during the festival. Nothing was to much trouble for them. Breakfast was served in the food court, it was a buffet, there was plenty of choice, something for everybody, with plenty friendly staff who were quick to clear tables and replenish the hot buffet. ( really loved the sausages) The hotel was so good we have booked to go back next year .

Lovely hotel. Would stay again The Morlich was the perfect location for me as I was attending a conference in the adjacent venue. Very comfortable room, with plenty of space. Lovely shower. Robes and slippers provided. My only slight criticism is that the lift was very dated and I felt a little concerned about using it. Also, breakfast wasn't served on the premises. I had to go to the food court in the conference centre. Personally I found this inconvenient for me because I have mobility issues which meant that I had to drive around to the building then back to the hotel afterwards. But I would be better prepared next time. Overall, it was a lovely place to stay, and a good base for exploring Aviemore. The staff were very welcoming and helpful too.

A nice wee ‘off season’ nights break. Can’t fault MacDonald Hotels. The service was excellent in the restaurant and at reception. The TV and heating worked and the bed was comfortable. I only hope you are treating your staff well and paying them well over the minimum wage.

I booked a Deluxe room in the Morlich hotel for myself and my mum. After previously staying twice in the Highland hotel, I decided to book the Morlich due to this hotel being refurbished and having a walk in shower for my mum. On arrival we parked up close to the hotel, unpacked our luggage and headed inside to be told we were not in this hotel, we were staying in the Highland hotel. I showed my confirmation and was told the Morlich hotel was fully booked with a conference and were sent over to the Highland hotel. At the Highland hotel reception I was told the Morlich had been fully booked with a conference for over 1 year. Despite this the Morlich hotel was showing as available on the Macdonald website and I could have booked it then and there in reception. We were directed to our room which meant taking our luggage back outside to access a different part of the hotel, only to find the key card did not work. After another trip to reception, we entered the room to find it resembling an old people's home and with no walk in shower. I went back to reception to request a different room and was offered a "family room" that consisted of a double bed & a put up bed with the same care home decor. At this point I was looking for alternative accomodation online, I saw the other hotel on resort (Aviemore hotel) had availability and asked if we could be moved into that hotel, I was told that hotel was closed at this time of year. If the Aviemore hotel is closed and the Morlich is full, why are they still being advised as available to book. I refused either room offered to us and eventually was offered a suite with twin beds and a walk in shower. We had to wait for the room to be cleaned and we're provided with a complimentary drink in the lounge while this took place. The room was very nice , although when we got into the room they had not split the beds into twins, so yet another visit to reception to get this quickly rectified. We did enjoy our stay and I do like the Macdonald resort, I visit Aviemore regularly but have never dared to book here again because you just don't know what hotel you are going to get.