The Westin Riverfront Resort & Spa, Avon, Vail Valley

i love this hotel so much. The staff is great, the view and even SUPER dog friendly. I will be back every year but with my pups!!

This hotel is nice enough and the staff is lovely, however, they hide fees and taxes that make you feel like you’re being ripped off. I was in for a wedding and whilst the room was nice and there are hot tubs and heated pools I didn’t get a chance to use anything; we were very busy for the wedding. I thought I had prepaid (they gave me room fee etc that I was charged) but I ended up being charged for much more… The valet OR self park of a whopping $45 a day (kind of insane) and the “resort fee” is another $45 per day. I was told about the parking at check-in, yet I wasn’t told about the resort fee AT ALL. I had to message them to explain my invoice after seeing my receipt because the girl checking me out actually just said I owed for parking. There are also like three separate taxes that you aren’t made aware of until you get your invoice after check-out. I understand these all exist, but I fully feel duped as I was quoted and paid for one price, then ended up owing almost double at the end of my stay. I would’ve liked to be made aware of these hidden fees before arriving so I knew what was expected. I travel very often and believe transparency is important. I’ve actually never had a hotel have so many insane fees without making you aware beforehand. Just be aware that you will end up paying the cost of the room in fees and taxes.

Hotel facilities and rooms are great. However, the service is mediocre at best. Staff seems to be inexperienced. Parking garage is terrible. Overall, a great hotel but not what I would expect from the Westin brand at this price point.