The Kylestrome

I loved my stay here, easy to check in, no issues, room was lovely and clean and spacious, good location and I would look to stop here again

Lovely clean room No staff so check in involved emails and texts in the lead up to arriving. Tedious and unwelcome. Neighbour couldn't remember his door code so made a lot of noise trying to get in his room for about an hour in the middle of the night. Would have been easily resolved if there was a reception team.

A nice enough hotel, with nice coffee and biscuits in the room, and nicely positioned. Main complaint is that this hotel requires a £100 refundable or £11 non refundable security deposit. I didn't notice this till after booking and on arrival at the hotel. It's buried in the fine print of booking. Com and not mentioned at all on the hotel's Web site at the time of my stay. So....no choice, but I was very unhappy having never been required to give this in any hotel in my 45 years of traveling. It's an unstaffed hotel, so no-one to talk to about it on arrival, and no way are you getting your room access code without paying in advance. Then, the stress of wondering whether it would indeed be refunded, and having to check my credit card account for it every few days really detracted from my stay. By the way, the hotel says they may take up to two weeks to refund it in the check in process. Just not a customer focussed approach and I wouldn't stay again solely for that reason.