The Kylestrome

Utterly impersonal. I had an email giving me instructions on how to get in. I wasn't allowed open all the instructions until almost check in time at 1500. I was told to go in a side door, not the front door which was about 12 feet away. There was a key pad which I didn't use as the door was open. Psst the "unmanned" reception desk and up the stairs to my room accessed by putting numbers into a key pad. Nice room. Described as Deluxe Double, an extravagant description. The toilet seat in the tiny bathroom was up when I arrived and I noticed a yellow stain around the under side of the rim of the seat. Bed was very comfortable. No hairdryer. To use mine I removed the coffee machine plug. I slept well until 5am when somebody began shifting furniture about downstairs and a door kept banging. Other than that, the TV was fine, I couldn't open the window which I was instructed to leave shut on departure, so one less thing to do as I have to re read instructions on where to leave the towel. I saw nobody! 😆😅🥰😂

Bathroom floor dirty. I had to clean it with hot water and towel. Noise from extractor on roof disturbed sleep. Air con was ineffective so we had to drive to the range to buy a fan.

A nice enough hotel, with nice coffee and biscuits in the room, and nicely positioned. Main complaint is that this hotel requires a £100 refundable or £11 non refundable security deposit. I didn't notice this till after booking and on arrival at the hotel. It's buried in the fine print of booking. Com and not mentioned at all on the hotel's Web site at the time of my stay. So....no choice, but I was very unhappy having never been required to give this in any hotel in my 45 years of traveling. It's an unstaffed hotel, so no-one to talk to about it on arrival, and no way are you getting your room access code without paying in advance. Then, the stress of wondering whether it would indeed be refunded, and having to check my credit card account for it every few days really detracted from my stay. By the way, the hotel says they may take up to two weeks to refund it in the check in process. Just not a customer focussed approach and I wouldn't stay again solely for that reason.