El Búho Lagoon Bacalar

Nous sommes restés 2 nuits. La localisation est top et le fait d’avoir accès à la Lagune directement est vraiment bien. Cependant la cabane où nous avons logé est très petite, mal insonorisée et l’accueil pas des plus chaleureux. Attention aussi si vous y allez le Mercredi en basse saison, aucune activité touristique n’est organisée ce jour là sur la lagune du côté de Bacalar

Good size bedroom The room was very spacious for our family. A bit dated but in good condition. No cleaning of the room daily. Great reception people. They are so nice and I forgot my dairy and they sent it to me immediately the day after. This was a great PLUS.

La propiedad es hermosa y el personal es muy amable. Nos hospedamos por dos noches, pero el día después de nuestra llegada no realizaron la limpieza de la habitación. El personal del hotel solo está disponible de 9:00 a 19:00; después de ese horario, no hay nadie del staff en la propiedad. Afortunadamente, como contratamos un tour, teníamos el número de teléfono de uno de los empleados. La primera noche se fue la luz, pero pudimos notificarlo y lo resolvieron rápidamente. Sin embargo, a la mañana siguiente, a las 7:00 a.m., un “bip bip” constante del aire acondicionado nos despertó. No había nadie que pudiera ayudarnos, por lo que el ruido continuó por aproximadamente una hora, afectando nuestro descanso. El hospedaje incluye 2 toallas grandes, no hay toalla para manos. El asiento del inodoro es más pequeño que la taza del baño, lo que hace que sea muy incómodo al sentarte (te pellizca).

Good food and drinks. Fantastis view across from Bird sanctuary. Only warning is they were very firm beds, quite too firm for us but some people prefer it.

Nos encantó Búho Lagoon, el Muelle está increible para Fotografías y pasar un momento relajante. La comida es deliciosa y todo el staff es muy amable. Javier siempre estuvo al pendiente de lo que necesitáramos y nos ayudó en todo momento. Definitivamente regresamos.

The views are wasted in this place. I stayed in this "hotel' for 5 or 6 nights. It's not an actual hotel. They should call it a guest house or hostel, but it is not a hotel. It was a highly disappointing experience. The rooms are very basic and have a bad smell. They are only cleaned every fourth day; if you want more frequent cleaning, you must pay extra. The hotel only has staff on-site from 12 PM to 8 PM, and no staff or services are available on Wednesdays. We were also told that the lagoon was closed, but other hotels were fully staffed and provided food and drink services. The worst part of our stay was when the electricity went out in the middle of the night, and no one was there to help. We called and messaged all the available numbers but got no response. It was incredibly frustrating, especially since all the other surrounding hotels had power, and no staff arrived at El Buho until noon. Once we told them about our experience of sleeping with no AC and with the doors to the hotel rooms unlocked, there was no apology. The staff claimed that electricity was out all over the island, and that was a lie because we could see that the other hotels had electricity. The final distressing event was when I went to shower, and there was no water. Luckily, this happened before 8 PM because we would have been out of luck until morning. Overall, I would not recommend staying at El Buho Hotel—the lack of care for the guests, along with cleanliness, limited staff availability, and poor customer service, made for an unpleasant experience. There are much better options available in Bacalar. DO NOT STAY HERE.