fkuwari
7 أبريل 2025
Mixed Experience – Disappointed by Front Desk Practices The hotel itself is good and comfortable, but unfortunately, our experience was affected by repeated misinformation from the reception staff. Firstly, we were shocked when they tried to charge us €250 for two people to join a third person in a room already booked for one person. This rate was higher than booking a new room entirely. Only when we said we would leave and find another hotel did they suddenly change the price to €50 per person per night, totaling €100 – a significant and suspicious difference from the original amount. Secondly, when we inquired about parking, we were told we could use our room key to access the parking area. At no point were we informed that it would cost €11 per day. Like most hotels, we assumed parking would be complimentary for guests. This lack of transparency felt misleading. Overall, it seemed like the staff were more focused on upselling or overcharging rather than offering a genuine and welcoming experience. This left us with a poor impression of the service, despite the hotel itself being nice. Would not recommend based on our experience with the front desk.
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