Premier Inn Gloucester (Little Witcombe)

Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door. On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again. Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.

This hotel just gets better & better the rooms are immaculate the staff are amazing lovely ckean roo.s with all the amenities you need premier plus rooms also have fridge & coffee maker. The only downside side is that the road can be noisy, the WiFi is weak and the shower pressure is slow but apart from that the rest more than makes up for any downsides. We always stay here when travelling through Gloucester.

Stayed a few weekends ago, room cleanliness was 10 out of 10, bed was lovely and comfortable and food at the restaurant was lovely, staff friendly, helpful and accomadating, no ask was too much, thank you, hope to return at some point in the future :)