Premier Inn Gloucester (Little Witcombe)

Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door. On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again. Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed on the menu.

Fantastic stay. Definitely recommend this place. Meal deal absolutely brilliant and food fab. Breakfast fantastic and great choice . Staff very friendly despite us being a group of 10 with all sorts of choices including children. Play area great hit with children

We booked three rooms ahead of my friend's hen party. We informed the hotel and they ensured our rooms were next to each other, with a family room included - so there was plenty of space for us to hang out in a room. They also wrote a personalised card to the bride, congratulating her. They decorated her room with a banner and decorative party glasses. They gave her some gifts too, including a bottle of wine and some chocolate. The bride was so delighted when she stepped into her room and, as her bridesmaid, I was relieved too as it meant that I didn't have the stress of trying to decorate her room myself. The staff were very friendly too. Megan, in particular, responded promptly to my emails and then spoke to the bride for a long time showing genuine interest in her wedding plans. If we ever make our way up towards Gloucester again, we'll definitely look to come back here!