The Plaza Lodge Baguio

Poor service

The hotel was fine and the staff was extremely friendly but one of the rooms we were given had problems with the door lock. Sad to see though their pool was un available during our stay.

We booked rooms with 2 beds with views but were transferred without options to bigger rooms but facing a busy street thereby noisy, aircon did not work, room and toilet smell like sewer. We were transferred to another room upon our request the next day but the toilet is clogged. Noise was now coming from outside the room as it was beside an elevator with lots of people talking aloud every now and then that woke us up everytime. The hotel elevators and basement parking also smell like sewer. Not a good experience!

The hotel is a bit far from the main/center. Staffs are very accommodating and welcoming. Wifi is slow. Noises from adjacent room can be heard in our room as well as barking dogs from residential area nearby.

Hotel Review The hotel’s location is excellent, making it convenient for exploring the area. Rooms were set up nicely and clean. However, the service left much to be desired. Despite requesting a mountain or pine view room in advance, I was assigned a roadside room instead. Additionally, when I inquired about the possibility of packing breakfast earlier or have it plated and serve later on, I never received a response. The room itself was lacking in basic amenities. Double lock on the door for added security was broken, and essential items such as room slippers, a laundry bag, and a blow dryer were missing. Overall, the front desk staff could improve in handling requests and ensuring guest satisfaction.

pleasant