Spa Hotels in West Coast Division

Great resort area, well thought out activities and facilities . However, management should include more board games like scrabble etc. Lots of guests during our stay and sometimes we could not get to play games we wanted. I mean it’s easy and simple stuff to have more board games. Otherwise the food was great. The activities were good but pricier. Not a whole lot of participation. A pity. Oh, I should not miss out- the sunsets were picture perfect..

My choice hotel whenever to KK. Located quite far from city center. But taxi/grab is everywhere here. Hotel is good, clean & staff is friendly.

December is the off-peak season. There were two guest parties at that 🌙. I and my wife enjoyed the quietness during staying in the island. Although far away from KK city, We have used the shuttle bus transfer service which is convenient. The complementary snokerling activity is a must do. The 🪸 is less damaged than that in the TAR island park.

I visited the hotel with my parents, my wife and my daughter. We stayed for four nights, checking in on 3rd May and checked out on the 7th. This is actually my second time visiting this hotel, the first time being 30 years ago, again with my parents. I had great memories as a kid so I was looking forward to this trip. The First night was great, had dinner at Coco Joe's and rested after a long trip. The Second day was fantastic, breakfast and dinner and Cafe Tutu, met a lovely dining lady named Rohana. During the day, we enjoyed the great activities of the Leisure Center. Friendly staff from there made the experience children friendly. And the icing of the dessert - the sunset parade, Jamie loves it. Housekeeping did a surprise heartwarming job, covering the lion doll of my daughter with a little towel on the pillow, very cute and thoughtful move. The Third Day we went out to town so didn't stay much time in the hotel. The Fourth Day, was quite disappointing to be honest. Housekeeping did not arrive in the morning when we were out playing at the pool. I understand as there are many rooms to take care of. We went back to the room to rest between 2-4pm, switch on the ”Do not disturb” button, and somehow housekeeping team arrived so they put a card to say they could not clean as we put up the do not disturb button. Fair enough, but again, there was five hours in the morning which they could clean the room. Leaving the room again at 4pm for activities, I called service center for housekeeping, switched off the ”Do not disturb” button and went out. We returned at 7:45pm, still there was no housekeeping. Frustrated, I called the service center again requesting for housekeeping, they replied they will check and follow up with housekeeping. Half an hour later, still no one turned up. Extremely irritated, I called service center for housekeeping again. This time, housekeeping finally arrived but our whole family were waiting for clean towels to have shower. VERY disappointing with the effecitivness of housekeeping and service center on this incident. On that very same day, I discovered a big crockcroach in the toilet, so I do have a big quetion mark on the housekeeping of this hotel. The day was worsen when we had dinner at Coco Joe's, where we wait for nearly an hour (from 6pm to 6:53pm) before we get all our food served. I did complain it to the manager when he came by, which he did apologise and waived our dining fee. Despite my disgrunt towards the long waiting time of the dishes, I would like to give credit on the manager (I think his name is Mr Kan?) in terms of how he managed the complaint. Overall, the experience is mixed. With friendly staff at leisure center + Cafe Tutu, good food but unreasonably long waiting time at Coco Joe's, and disappointing housekeeping after the heartwarming performance on the second day. The hardware of the hotel is great (view, pool design, restaurant seating) but our experience was mainly affected by the staff. On this ocassions, I would like to give commendation to the following staff: Rohana, Majid (both from Cafe Tutu), all staff from Leisure Centre (especially the two ladies and two gentleman hosting water polo and volleyball respectively), and Kan from Coco Joe's on complaint management. Please keep up on the good work you already have, and work hard on things that requires improvement:)

I recently stayed at Le Meridien and was thoroughly impressed by the top-class service. The staff were incredibly friendly and welcoming, making us feel valued from the moment we arrived. Room service was prompt and efficient, arriving without delay whenever we needed it. Additionally, when we arrived hours ahead of schedule, the team graciously accommodated us with an early check-in—3 hours before standard time—which was greatly appreciated. To top it off, the sunset views from your rooftop bar were absolutely breathtaking and made our stay unforgettable. Thank you for a flawless experience—we’ll definitely be returning!

Always a good experience staying here. Really space full and clean. The bed so comfy and room so good and cold. Perfect for weekend hotel vacation. Looking forward to come back again next week. Hopefully get the same room again. Parking quite full on Sunday. But luckily I'm checking out on Sunday. Everything is good 😊👍

First, all the check in counters were open but still the check in queue was long. I was queued for almost 1 hour just to check in. Need to better system in check-in. Second, hotel policies stated no outside food. If guest order food outside, food rider only able to delivered until guardhouse and guest need to walk out and take the food themselves. To minimize the hassle, we opt for in-room dining for our 2 nights stay. First night was good. Second night some of the menu are OOS such as pizza and even mushroom soup. Third, another incident on our 2nd night, fire alarm was rang on 12+am. Lift was unable to use as well and fire symbol was shown on the lift panel. Guests started panicked and going down using stairs. Me and my family (along with my 7months pregnant sister) decided to go down to lobby using stairs, since there are no staff was seen to inform us what has happened. Once we reached lobby, only there is a staff informed is a false alarm. For this kind of situation, staff should be act faster since its related with safety. Other than that, we've enjoyed the view from our room, the facilities that are offered. We're enjoyed the pizza on our first night, thats why we want to repeat on 2nd night and too bad its not available. Sutera Harbour is one of the well known resort in Kota Kinabalu, a place to catch good sunset view, and I hope they're able to improve their services and better safety/security.

Very good services from the hotel. Nice view from the room. However the wifi is not working and can’t be connected for the 3 days stay in the hotel

My stay at the resort was not as smooth as i hoped, i did have some issues as the resort clearly requires a lot of attention in terms of maintenance. The issues i faced were addressed promptly by Mr Jakil who has the knowledge and competence to address many of the issues the resort is facing. As i have more than 15 years of management experience, i know talent when i see it and i believe Mr Jakil has it and should be given more responsibility and authority in the hotel to raise the quality and standards.

its really in the centre of the city and affordable price yet its a walkable city, got tons of food store around it and very very near to suria mall its was really fun, hope i can got more discount upon these hehe