Blue Nile Resort

For foreign foods it might be the best in town. But, the service is terrible. The staff is standing around in clusters talking, not checking on your table, not aware of your needs, you even have to go find them to get your bill! Sadly, this has been my experience multiple times. I will no longer visit this hotel!

Questo hotel, molto pubblicizzato anche in aeroporto, si trova proprio sul lago a poca distanza dal centro della città. La struttura è fatta bene perché non intacca il paesaggio e l’hotel è considerato di livello, anche se alcuni difetti sarebbero da evidenziare: l’acqua calda in camera che fatica ad arrivare (più di 10 minuti di attesa) e alcune lacune nel servizio in generale. Comunque tutto va considerato secondo lo standard etiope che è più basso del nostro.

I regret the high tarif for medium comfort room and the refusalm to issue an invoice pretexting ******* would do, which they even do not reply my mails ＞＞＞ never again through ******* and I would book directly with hotel

We were given a room that was under construction. It smelled of paint and was disorganized. Breakfast is not very good. Staff are not friendly. Asked $250 for 2 people for a Lake Tana boat tour. This is a lot more than the market price.

Worst customer service at front desk. Poor communication. You have to ask many times before they listen to you. Their customer service seems vary from person to person, not sure what they base. But I clearly observed the attention they give to each customer is different. Not best practice. The internet is inconsistent. The room service could be improved. You just have to work for each service you need at their facility . We didn’t receive any service without asking for it multiple times. The staffs ( except from the security at the gate) need substantial training how to treat every customer regardless of any identifiers.