Happiness14888418588
2 أبريل 2025
Our stay at Austin hotel was not at all what I expected it to be. I will write in points to keep the review short and to the point: -The only positive is the location, it's located on Nizami street. -Hotel not suitable for elderly or handicapped people because there is no elevator and you have to climb 2 flights to stairs to reach the reception. Most of the time there's no staff to greet you as you enter the hotel. -No room service -Very restricted breakfast menu -The staff will start packing the breakfast food as soon as clock ticks 10:00 am. We faced this on one day when we came for breakfast late, by 9.30 am and we were not done eating, as were some other hotel guests, when the staff came in and started taking away the food from the buffet counter. I can understand having a strict deadline and not letting people have breakfast past the deadline, but that is why they closed the doors at 10am, why would you take away the food when people are already inside still eating? -The young guy at the reception was rude and when we confronted him about it he said it was a misunderstanding. I can go into the details but that would just make this review a big article. -The room was smelly and the air conditioning was bad. Will not recommend this hotel at all.
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