Sapphire Hotel

Hotel required deep cleaning and renovation, they are short of Iron, cleaning lady knock door and walk in the room took the iron and iron stand, i work late night till 4am, complain to front desk, they do not care, also there is too much noise in the room, asked to changed it, but room they gave me, one curtain is missing, its hard to sleep with so much day light in the room, I call complain to front desk, they reply they can not do anything, also no other room available, overall very bad experience. its like motel !!!

Все отмечают местоположение. Это да, но на этом все. Завтрак не шведский стол, а сыр и омлет. В номере не положили гель для душа или шампунь, а положили кондиционер и ласьон (ну конечно этим меньше пользуются)… зубная щетка одна, хотя заказ на двоих. Языков мало кто знает. Тетушка в ресторане старается, остальные нет. Не удобный подъезд на такси. В общем на отеле написано 5 звезд, на букинге 4, по факту это 2-3

The worst hotel

It was a worst experience i have ever had in any hotel till date. Without permission they enter room for cleaning, no bedsheets, no pillow cover, no slippers, water leakage from top in bathroom

We are from the Rotary club of Margao Goa India and were on a holiday trip to Baku from 24th to 29th March, total of 29 people 15 rooms. We reached hotel Sapphire on 24th night at around 12 am after allotting our rooms two rooms the flushing cistern was not working after lot of arguments they changed one room other room they sent the plumber in the morning. Health faucets in all rooms are on the left side and can be used only by opening the tap below which splashes water all around. On the last day we are told that in one room water from the toilet has seeped into the living area and is charged penalty of $ 200. When asked for proof they did not have any. In another room they said that the boy of 7 years who was with us urinated on the bed and is charge penalty of $ 500. They were not ready to listen to any of our pleads to at least reduce the penalty and threatened us that they would call the police and we would have to go to the police station. As we had our flight t catch the persons occupying the rooms had to pay the huge amount. This is pure extortion and would never recommend this hotel to anyone

Ничего из заявленного в этом отеле нет. Нет завтрака, нет модного лобби-бара с блюдами азербайджанской кухни. Мебель в номерах очень старая с жуткими пятнами. На подушках не было наволочек. Полотенце одно на двоих и то оказалось с кровавыми пятнами. Атмосфера в отеле как в фильме ужасов. Обои на стенах отклеенные.