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I stayed at the Lodge over the weekend to attend my Niece’s wedding as many of the other wedding party did and had a wonderful time. The grounds , with the lovely pool, functional gym and the restaurant with the delicious breakfast all made this stay exceptional. The wine tastings in the afternoon were a nice touch and the pre wedding reception at the restaurant was very well arranged. I stayed in a King Cottage suite and it was nicely appointed with a useful fireplace for the chilly evenings and only wished the windows were a bit larger to enjoy the view and to have more natural light in the room but did enjoy the view from my outside terrace. House keeping was a bit more erratic as twice I came back to an unmade room and had to notify the front desk that quickly resolved the issue. Overall a great stay and looking forward to staying there again soon.

The trip started out poorly because Trip.com's payment was invalid. We had to text your staff for close to an hour before we could check into our room, so were late meeting our family members for lunch. The women at the front desk were terrific and were doing everything they could - they weren't able to give us a key until the payment was straightened out. So we weren't very happy with Trio.com's service. How could something like this happen, where your payment wasn't valid? I would like a discount on my next trip due to that problem. Once we were in, the service was excellent. The room was clean and quiet. The bed was comfortable. The pool and hot tub were open until 10pm and were warm and clean. We loved soaking and swimming each evening after visiting with family. The only curve ball was that the firepit wasn't operable. A man said it was due to the weather, but it had been clear and dry so that didn't make sense. Therefore, we had to drink our Christmas Eve Prosecco (which we bought at the hotel snack bar!) in the room, since it was too cold to sit outside without a firepit. Outside of that, it was a terrific visit and we would stay again. We do hope that Trip.com makes good on the billing issue so we will use your site again.