Tamuning Hotels with Balcony

The hotel was good and location is perfect. Breakfast very good and other meals are ok. Staff were helpful and kind. The only real problem for our family is that the kids club can not be used if not previously booked (and with extra charge), we didn’t know that so when we tried to book it was already full for all 3 days we were there. My kid was really upset every time she saw the club asking to go there but not allowed.

Only 2 bottles of water were provided for a 4-night stay, which was a bit too little. Fortunately, there was an ice machine to provide ice cubes. I found out on the morning of the cheek out that my luggage cover (transparent plastic) was taken away as garbage. There are many parking spaces in the parking lot. It is convenient to play in the water on the beach. You can play in the water by walking to the alley opposite.

The hotel location (pool and Tumon Beach right next to it, walking distance to the small downtown area with restaurants in front of the hotel) is good, I always see the pool water quality management once a day, the staff is friendly But the breakfast is not so good.. I did it because it was more delicious than other places.. It was disappointing. And every time I had breakfast, the coffee staff or some female staff members were not so good ~~ ! There are lifeguards at the pool and they are all friendly. They cleaned it every day during my 4-night stay and gave me more towels if I asked for them. I forgot to tip one day, but they cleaned it well. Korean staff members are always there. Washer and dryer cost $4 each. I thought I wouldn't have to do laundry, but I used it because my wet clothes didn't dry well. The fabric didn't get damaged and it was okay. They give you a tumbler instead of disposable ones, but it breaks right away if you drop it.

My husband and I chose Tsubaki Tower for our first trip! We didn't have any particular plans and just wanted to relax and unwind, so we chose a room with access to the lounge. We took a flight that departed late at night and arrived early in the morning, but they were able to look after our carry-on suitcases before we checked in. We were tired so we asked if we could check in early, and were told that if we checked in early (6-9am), we would have to pay the full price for one night, if we checked in between 10-12pm, we would have to pay 50%, and if we checked in between 1pm-3pm, we would have to pay 30%. We gave up on checking in early to save money, but since the first shuttle bus leaves after 9am, next time we might want to change our flight or check in earlier. By the way, at around 7:30, the shops that serve breakfast open, but I couldn't stay long, so I went to see the ocean and go to ABC Store to kill time lol, just for reference, Tsubaki Tower was luxurious from the lobby, but the room was also luxurious and I was very satisfied. My name was displayed on the TV, so it felt special. The location from the balcony was amazing and the view was mesmerizing! The pool and lounge were also great! There was no makeup remover, and the face wash was a type that could be used as a hand soap. It was a bit disappointing that there was no lotion either, but I was happy that there was a bathtub and that the toilet paper was flushable! The service was good, and I thought that I could only use the lounge once a day, but it seems that I can use it as many times as I want. There was breakfast, afternoon tea, and cocktail time, and all drinks and alcohol were all-you-can-drink! Cocktail time is a buffet with all-you-can-eat snacks, so it was a good deal as I didn't have to go out to eat. However, I found out about this halfway through, so I was a little disappointed that I didn't want to use it from the first day. It would have been nice if they had told me more about it when I checked in. Even with the disappointing points, it was still a great hotel and I have memories of it! I look forward to coming back again, working hard every day and hoping for the yen to appreciate! Thank you for your hospitality!

The mattress is very comfortable, the beach and swimming pool are also beautiful, the breakfast buffet is rich and cost-effective, and the surrounding shopping malls, restaurants and various facilities are all available. I am very satisfied

I’ve stayed here several times already. This time around was great as well as they accommodated my request for a high floor. There are some gripes with our room though. There was a nasty sticky red residue on the floor between our twin beds under the security safe tabletop overlooked by too service. Also our AC for our room was freezing and the room was hot. The TV remote was also dead. I tried calling reception via the room phone but could not reach. I had to call via my cell phone to reach them. They were able to have a tech come in and change the batteries. I also informed him at the time of the AC. He restarted the AC but to no avail after some time. They were able to relocate us to a room a few doors down. The new room was much better and up to expectations of what I’ve had the past few visits. This time however, we did not get the usual free 2 bottles of water in either room. Not sure if it is no longer included but something to think about on the next visit. Upon check out, one staff at the reception tried to charge me once more when I had already paid via Trip.com. She was also asking me why rent fee was cheaper than normal and I had to inform her about the trip.com reward discounts I had used. She was corrected by another staff and I was good to go after they refunded my security deposit. Overall, another pleasant experience but not without some gripes here and there. The pricing for the room and the service from staff and tech was very well worth it. Will definitely stay again. Hopefully a better experience next time.

Immediately greeted by staff upon entry. We were quickly informed of the IHG free membership and given our room cards. We were then kindly directed by staff to the elevator. Elevator controls are on the outside of each floor so you need to keep in mind if chosen wrong floor by accident. We had selected the Premium King bedroom with ocean view on the 4th floor. View is nice but would recommend higher floor if you’d like to take pictures of the scenery better. Big Samsung 55 inch wall mounted TV. The TV had options for shoes, hotel information etc. I was hoping to use my Roku to stream but I could not access the HDMI port behind the TV. Free high speed wifi was very convenient. No Password so easy to use. The room itself was great! Many USB and power ports both near bed and desks. You’ll also be pleased with how many light options there are for this room. Great to choose the perfect ambience you want. Very clean and plentiful freebies within. The Robes were high quality and very comfortable. Aircon controls were easy and very good. Bathroom was immaculate with cold and hot water with many small and large towels. We had ordered room service and were amazed by the quality of the food. Staff called a few times to confirm the contents of our order when prepping. We were told 45-1hr but food came well within 30 min from kind staff. I was keen to see the gym amenities. You need your card to access the room in 1st floor. The gym is small and mainly has cardio machines, dumbbells and 1 master tower band weight machine. All you need for a full workout but may be inconvenient if there are multiple guests wanting to use the room. An extended gym with more equipment would be my biggest recommendation. Overall we were very happy with our stay! I would visit again in the future for sure. Highly recommend the new Crowne Plaza Hotel.

Great value for money. Cheaper than the majority of other hotels of similar spec and location. Having the beach just a minute or 2 walk from the hotel entrance was a real plus point. The only thing lacking was the pool, which would have added a lot more value if some simple refurbs had modernized it to make it more inviting (tiles surrounding it, deck chairs etc). Overall, a great trip and I'll definitely book again next time I go to Guam.

I always stay at the Hilton when I go to Guam, it's my favorite hotel! It's next to Ypao Beach and there are lots of fish, so it's a highly recommended hotel for snorkelers. The staff are very kind, so you can stay with peace of mind. I look forward to seeing you again!

They have good amenities. Nice location. They can improve by training the staff to smile, to clean professionally the rooms. The friendly and family atmosphere can still be improved. All else, it is still world class. Thanks for the week.