صور Royal Kamuela Villas & Suites at Monkey Forest Ubud (Adult Only)

رد من مكان الإقامة: Dear Miaoliwangsi, Warmest greetings from Royal Kamuela Villas & Suites Ubud,Thank you so much for taking the time to share such a touching and detailed review. We are truly honored to have been a part of such a special occasion, and it brings us so much joy to know that we could help create a meaningful birthday celebration for your girlfriend.It’s heartwarming to hear that you were pleasantly surprised by the decorations and the thoughtful touches, from the rose petals and towel art to the handwritten card and birthday cake. Every detail was prepared with care, and we’re so glad it left such a lasting impression on you both.We’ll be sure to pass along your kind words to the team—especially the front desk staff member who assisted you. Knowing that our service made you feel the warmth of home and redefined your expectations of hospitality is truly the highest compliment we could receive.Thank you once again for choosing to celebrate with us, and for your enthusiastic recommendation. We look forward to welcoming you back for more memorable moments in the future.Warmest regards,Made CitrayasaFront Office Manager

رد من مكان الإقامة: Dear Valued Guests,Thank you so much for your kind review of your recent stay with us.We are thrilled to hear that you had such a wonderful experience and that you enjoyed our first-class environment and service. It’s fantastic to know that the convenience of travel, breakfast options, and the availability of Japanese food enhanced your stay.We are also delighted to hear that you found the hot spring pool with the massage column so relaxing. Our goal is always to provide our guests with a comfortable and enjoyable experience, and we’re pleased to have met your expectations.We look forward to welcoming you back for another amazing stay!Warm regards,Made CitrayasaFront Office Manager

رد من مكان الإقامة: Dear Valued Guests, Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed our friendly service, the convenient location near restaurants and stores, and the variety of breakfast options. We’re also pleased that you had a relaxing stay with us and took advantage of the 15% discount on massages.We appreciate your feedback regarding the short distance to the room and the uphill path. We understand that it can be a bit inconvenient, especially during rainy days or when moving luggage. For your convenience, we do offer buggy service at all times, and we’ll definitely consider your feedback for future improvements to enhance the guest experience.We look forward to welcoming you back for another great stay and appreciate your decision to stay with us again!Warm regards,Made CitrayasaFront Office Manager

رد من مكان الإقامة: Dear Valued Guests, Thank you so much for your kind feedback! We’re thrilled to hear that you were satisfied with your stay and enjoyed the cleanliness, comfort, and enthusiastic service from our team. We’re also delighted that you had a great experience with our breakfast offerings.We look forward to welcoming you back next time and providing you with another exceptional stay!Warm regards,Made CitrayasaFront Office Manager

رد من مكان الإقامة: ضيوفنا الكرام، نشكركم على تخصيص وقتكم لمشاركة ملاحظاتكم حول إقامتكم الأخيرة معنا. نأسف بشدة لوجود أي ملاحظات لديكم بشأن سياسة الفندق، وأن تجربتكم قد تركت انطباعًا سلبيًا. بخصوص سياستنا، أبلغناكم بوضوح أثناء تسجيل الوصول بأن فاكهة الدوريان غير مسموح بها في الغرفة، وقد تم الإقرار بهذه السياسة والتوقيع عليها. عند مغادرتكم، وجدنا أن فاكهة الدوريان محفوظة في الغرفة، وتحديدًا في الثلاجة، وهو ما يُمثل انتهاكًا لسياستنا نظرًا لرائحتها النفاذة. ونتيجةً لذلك، تم فرض غرامة، كما هو موضح في سياستنا. نعتذر بشدة عن الظروف التي واجهتموها. يُرجى تفهمكم أن الغرفة كانت تتطلب معاملة خاصة، ولم يكن من الممكن إعادة بيعها لمدة ليلتين على الأقل، مما أدى إلى فرض الغرامة. كما نقدّر بشدة ملاحظاتكم البناءة حول أثاث الغرفة، ونظافة بياضات الأسرّة، ورأس الدش، والتي لم تُلبِّ توقعاتكم. نعتذر بشدة عن هذه العيوب، وقد اتخذنا بالفعل خطوات فورية لمعالجة هذه الجوانب وتحسينها لخدمة ضيوفنا المستقبليين. شكرًا لكم مجددًا على مشاركة ملاحظاتكم. نأمل أن تتاح لنا فرصة أخرى للترحيب بك مرة أخرى وتقديم تجربة أفضل خلال زيارتك القادمة. مع خالص التحيات، ميد سيتراياسا، مدير مكتب الاستقبال